28th April 2008
This website is operated by PDSA (referred to as “PDSA/we/our/us”). Any user of this website (referred to as “you/your”) acknowledges that any use of this website including any transactions made and all orders for the purchase of goods from the site (“use/using”) is subject to our Terms and Conditions below.
You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order.
This does not affect your statutory rights as a consumer.
Trading
The PDSA e-Shop is administered by PDSA. The profits from the sale of items displayed in our online catalogue will be passed on to PDSA Trading Limited (Registered Company No. 1595637) which is a wholly owned subsidiary of PDSA (Registered Charity No. 208217) to which it pays all of its taxable profits. PDSA Trading Limited trades only to raise funds for its charity's objectives.
General
We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect immediately when posted on the website (see date at the top). It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest posted Terms and Conditions.
Order Process
When you submit an order for a product you will see a "confirmation page" setting out the product details. Following this, we will send to you an order receipt email detailing the products you have ordered. Please note that this email is not an order confirmation or acceptance from PDSA.
Your order represents an offer to us to purchase a product. It is subject to our acceptance and will be processed in accordance with the conditions of delivery set out below.
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you. [At this time you will receive an email from us stating that the product has been dispatched]. Products will not be dispatched if we have notified you that we do not accept your order or if you have cancelled it.
When you submit your order you are allowing us to use your personal details to fulfil your order. In the event of there being a problem with your order we will communicate with you via email, telephone or letter.
We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement email for your own records.
Delivery
This website is only for delivery of products to customers in mainland UK. All goods will be sent first class post. We do not deliver to P.O. Boxes.
From the time we receive your order, we aim to deliver your goods to you within 14 working days. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. PDSA shall be under no liability for any delay or failure to deliver the products within the estimated timescales, whether or not the reasons for delay are within PDSA's control.
Risk of loss and damage of goods passes to you on the date when the products are delivered, or on the date of first attempted delivery by us.
Payment and availability
Payment can be made by most major credit or debit cards.
We take payment from your credit / debit card within 24 hours of receiving your order, after we have checked your card details.
The supply of goods from this site is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the event of this happening a carefully selected alternative or a full refund may be sent if you have already paid for the out of stock goods. You will be notified by email if any products you order turn out to be unavailable.
Title to any products that you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
We will try our best to ensure that the items and descriptions provided in our on line store are accurate. Please not that all sizes are approximate and colours and designs may vary. Please see our returns policy below.
Returns and Cancellations
We offer a 16 day money back guarantee. If, for any reason, you are not completely satisfied with your purchase. Simply return it within 16 days of delivery, unused in its original packaging together with the receipt to the address below, we will exchange it or offer you a full refund, of the cost of the product and any delivery we charged to you, subject to it being in a re-saleable condition.
The only exception to this policy is our range of Dog & Bone telephone SIM cards and pre-payment top-ups. We can’t accept return of these items once opened. We strongly recommend that you check that your mobile phone is SIM unlocked before opening your Dog & Bone SIM card. Many local mobile phone retailers can unlock your phone for a small fee.
We regret that we cannot refund the cost you incur in returning the goods to us, unless the item has been delivered in error. For your protection we recommend you use a recorded-delivery service.
Refunds will be provided using the same payment type by which your order was made. Please allow [30] days from the date the goods are returned for refunds to be made.
Your statutory rights are not affected
Please send returns to:-
PDSA,
Maria Dickin House,
Pallion Trading Estate,
Sunderland,
Tyne and Wear
SR4 6SL
Telephone : 0800 917 2509
email : customer.services@eshop.pdsa.org.uk
"Cooling Off Period"
Once you receive delivery of the products, you have seven working days' cooling off period. During this period, you have the unconditional right to cancel the contract/order for these items. [This automatic right to cancel does not apply to any personalised or perishable goods.]
You must inform us in writing by email, fax or letter of your intention to cancel your order. For our contact details please see the "Contact Us" page. A full refund will be provided using the same payment type by which your order was made. Please allow 30 days from the date of cancellation for the refund to be issued. Unwanted items must be complete with packaging, unused and in a re-saleable condition. You must return the goods to us within [21] days of cancelling your order. You will be responsible for the cost of returning the goods to us. For your protection, we recommend you use a recorded delivery service. If you do not return the goods go us after cancellation, we reserve the right to collect the goods from you and charge you the direct costs of recovery.
For further information on your right to cancel, please telephone our Customer Services Helpline.
Please send returns to the address outlined above under "Returns and Cancellations".
Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.
You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Data Protection
As a customer you are our most valuable asset, we strive to protect your details and as required by UK Data Protection Acts 1998, we follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you. If you place an order and do not wish us to use your details, then you can tick the box which features on the checkout page before you press continue.
Losses
We will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using this site, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using this site or when a contract for the sale of goods by us to you was formed. We do not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.
Governing law
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English Courts.
Complaints and Dispute Resolution
In the event that you have any complaints about any of our products, or our conduct under these terms and conditions, we have in place a procedure to help resolve the problem as quickly as possible. Please contact our Customer Services department by email, letter, fax or telephone, setting out the details of your complaint. A member of our customer services team will respond as soon as possible, but in any event within [14] days of receipt of your complaint. For our contact details please see the Contact Us page. If you are not happy with the service received, you can contact our Director General, Mrs M Rydstrom who will endeavour to propose a resolution for your complaint. This procedure does not in any way affect you rights to bring the dispute before the English Courts.
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The PDSA website is operated by:
PDSA
Whitechapel Way
Priorslee
Telford
Shropshire
TF2 9PQ
Registered Charity Number 208217
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The PDSA e-Shop is operated by:
PDSA Trading Limited
Whitechapel Way
Priorslee
Telford
Shoprshire
TF2 9PQ
Registered Company Number 1595637
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We recommend you print out a copy of these terms and conditions for your future reference.
