Help PDSA improve our website, please complete the survey below

1.	Your Gender
	--Click Here--MaleFemale

2.	Your Age
	--Click Here--Less than 1818 - 2425 - 3031 - 4041 - 5051 - 60Over 60

3.	Do you own a pet?
	--Click Here--YesNo

4.	What pet(s) do you own?
	Dog		Guinea Pig		Bird
	Cat		Mouse		Fish
	Rabbit		Rat		Other
	Hamster		Ferret

	Please specify

5.	Are you a PDSA Client?
	--Click Here--YesNo

6.	How often do you use the internet?
	--Click Here--DailyEvery WeekEvery MonthHardly Ever

7.	Where do you use the internet from?
	Home
	Work
	Library
	Internet Cafe
	Mobile device (mobile phone, PDA, Blackberry etc)

8.	How do you like to use the internet?
	General web browsing / surfing
	Email
	Social networking (Facebook, Bebo, MySpace)
	Online shopping
	Online banking
	Downloading music & films
	Online gaming
	On demand TV

9.	Have you used the PDSA website?
	--Click Here--YesNo

10.	How did you find out about the PDSA website?
	Link from another website		PDSA leaflet
	Search engine enquiry (Google, Yahoo)		PDSA PetAid hospital
	Advertisement on another website		PDSA Shop
	Friend / family member		Article in a newspaper or magazine

11.	Why do you visit the PDSA website?
	To find pet care information, download pet health leaflets, watch video clips of vets and nurses treating pets and obtain veterinary advice
	To find my nearest PDSA PetAid hospital or find out about eligibility criteria
	To find out what employment opportunities there are in my area
	To find out about volunteering for PDSA
	To make a donation, find out about an appeal or campaign, become a pet sponsor, join Best Friends, play PDSA CashCascade or purchase goods or insurance
	To find my nearest PDSA shop
	To look at press releases, read about PDSA's history or find out general PDSA information
	Other

	Please specify

12.	Did you find what you wanted when you visited the PDSA site?
	--Click Here--YesNo

13.	Please rate how easy it was to find what you were looking for?
	1. Very Easy		2		3		4		5. Very Hard

14.	Did you look at anything else on the site while you were there?
	--Click Here--YesNo

15.	What else did you look at?

16.	Did you find it easy to look for?
	--Click Here--YesNo

17.	How often do you visit the PDSA site?
	--Click Here--DailyWeeklyMonthlyHardly ever

18.	What do you like about the PDSA site?
	Easy to navigate
	Contains the information I need / want
	Attractive to look at
	Comprehensive and informative
	Helps me to understand PDSA's work
	Other

	Please specify

19.	What do you dislike about the PDSA site?
	Hard to navigate around the site
	Hard to find what I'm looking for
	Not enough information in the areas I'm interested in
	Too much information in the areas I'm interested in
	Too many pictures
	Too many words
	Other

	Please specify

20.	How do you feel the site look could be improved?
	Types of images used
	Descriptions of images used
	Layout of pages
	Colours used
	Tone of words used on site
	Content of words used on site
	Other

	Please specify

21.	How do you feel the site structure could be improved?
	Ease of navigation round the site
	Accessibility of site map or trail through site
	Number of pages to complete a process
	Ease of downloading forms
	Ease of bookmarking pages
	Other

	Please specify

22.	Do you feel the information on the site could be improved?
		Yes		No
	Is there sufficient content online for the areas you are interested in
	Is there relevant content online for the areas you are interested in
	Are there links to where you can access further information
	Are the sources of information clearly provided

23.	Do you feel the customer service information on the site could be improved?
		Yes		No
	Could you find the contact details easily
	If you contacted us via the website was your query / complaint appropriately handled

	Other

24.	What would you find useful to be included on the website?
	Picture gallery and the ability to upload pictures of pets
	Games, widgets or viral content to enjoy with others
	Forums / chat rooms about pet care

25.	If blogs where introduced to the website who would you like them to written by:
	Vets & Nurses
	Volunteers
	Fundraisers
	Managers & Directors

26.	Is there anything else you would like to see on the PDSA website?