Visiting our Pet Hospitals

With the current government restrictions in place, we’re still only able to offer reduced levels of services. Please only attend our Pet Hospitals if you have an appointment.

We’re prioritising emergency and urgent treatment at the moment, and most of our appointments will be done over the phone.  If your pet is very sick then we may ask you to bring them to the Pet Hospital, but things will still be very different than before the Coronavirus pandemic.

If you have an appointment

When we confirm an appointment, we’ll explain the arrival process over the phone to you. However, you’ll be asked to:

  • Tell us if you’re unwell, have been diagnosed with COVID-19, are in self-isolation or vulnerable
  • Come to your appointment alone wherever possible, and arrive as close to your appointment time as possible
  • Give us your current phone number, and bring your phone with you to your appointment
  • Wait where directed by our teams after checking in, this may mean waiting outside, in your car or within marked areas,
  • Keep two metres away from others, and follow all directions from our staff
  • Wear a mask when going inside a Pet Hospital
  • Use our hand sanitiser or wash your hands when entering
  • Use contactless or cards if you are paying for or donating towards your pet’s treatment

Thank you for your support and patience during this difficult time. We hope that you and your pets stay safe and well, but we're here if you do need us.


Hot weather advice

Please be aware that we are still only able to allow limited numbers of people into our Pet Hospitals at the moment. If you have an appointment during the heatwave, please remember to:

  • Bring plenty of water for both you and your pet
  • Try to arrive near to your scheduled appointment to minimise waiting times
  • Park or wait in the shade wherever possible, and never leave a pet alone in the car
  • Use a sunshade or towel to cover car windows to prevent direct sunlight, and consider using your car's air con if this is an option
  • If you don't have air con, then you can open a door or window on the shady side of the car. Just make sure your pet is properly secured with a pet seat belt or in a carrier first!
  • Let our team know immediately if your pet starts to show any signs of overheating – you can check what to look out for here.


Watch PDSA Vet Hermione explain what you can expect if you do need to make an emergency visit to help keep everyone safe:

Coronavirus in pets

Read our vets' advice on the different types of Coronavirus in pets on our Pet Health Hub.

Visit the Pet Health Hub

Can pets catch Coronavirus?

Our vets have put together answers to some of the most common questions about the virus and pets.


Request a callback

If you want help to decide if your pet needs to see a vet please fill in our advice call back form.

Speak to our team