Why does Manchester need a new Centre?

PDSA is dedicated to spending every minute treating and improving the lives of Manchester’s pets, but our building is at breaking point and is letting down our amazing team.

We want to do more to prevent and educate, to stop the problems we see from happening in the first place, but we struggle without the right space and layout. Our vets spend so much of their time contending with these challenges that it slows our service down and means we can’t see as many pets as we want to.

Read more about why Manchester desperately needs a new hospital below.

For our pets

  • Unnecessary anxiety is caused by cats being kept next to dogs, and small furry pets next to cats, so we worry that it takes longer for sick patients to recover and heal.

  • All kennels are gated with bars and, with only 10 cat kennels, these are often fully occupied. We are regularly full to capacity and mobile kennels have to be used, forcing staff to monitor pets at a variety of locations. There is no separate recovery area for small furry pets such as hamsters, rabbits and birds.

  • The waiting area is regularly overflowing, with pet patients having to wait outside – which is very stressful for ill animals and already anxious owners.


For our clients

  • The reception area does not have space to accommodate additional team members to help at busy times, so clients have to try and talk to reception from behind glass, which makes communication difficult and frustrating.

  • Cramped conditions and multi-use rooms are found across the whole hospital. No one should face being told their pet is dying while another family squeezes past them to see another vet. But this is a common occurrence at Manchester, as the consulting rooms double up as corridors.

  • High volumes on the phones (up to 800 phone calls on a Monday!) mean that calls are missed and clients arrive without appointments as emergencies, leading to a strain on intensive care.

  • Only two public parking spaces outside mean that elderly and disabled clients have great difficulty using our service, and critically ill pets have to be carried inappropriate distances to get to the waiting room.

For our hospital team

  • Our dental machine is in the middle of the theatre prep room, when ideally it should be well away from any operating areas.

  • We worry about bacteria from dental treatment getting into the operating theatres, which are just next door.

  • The diagnostic area is away from the theatre prep room, which means that pets have to be moved around under sedation and procedures take longer than they need to.

  • The age of the building makes cleaning and maintaining high sanitary standards a real challenge, but is absolutely vital to avoid infection spreading.