We're making some changes to our services

Updated: July 2021

As lockdown restrictions lift across the UK, we will slowly be returning to a more 'normal' way of working in our Pet Hospitals. 

The number of staff and clients we can have within our hospitals is still limited to keep everyone safe, so for the foreseeable future we will continue to prioritise face to face appointments for the most poorly pets. We are asking owners to continue to wear a face covering while inside our hospitals, if you are able to, to help keep everyone safe.

In certain cases our vets and nurses will continue to provide remote consultations, and we have been making changes to improve this service.

We are currently unable to offer all preventive treatments, such as neutering, vaccinations and microchipping, at every PDSA Pet Hospital. Pet Hospitals will update registered clients directly when these services are available again.

Don’t worry, if you don’t have an emergency you can still get help, even if you can’t visit one of our hospitals. There’s more on this below. We know that sometimes it’s difficult to judge what is an emergency – you love your pet, and it's difficult to see them distressed or in pain. Below is some guidance for you from our vets.

Building temporarily closed

There are currently no Pet Hospitals temporarily closed.

Emergencies

An emergency is when there is something wrong with your pet that is life-threatening.

For example, some signs of a life-threatening emergency are:

• Being unconscious
• Constant fits
• Severe breathing difficulties
• Broken bones
• Severe bleeding
• Poisoning
• Extensive burns
• A severe allergic reaction
• Serious accidents such as being hit by a car or having a fall
• Not being able to wee
• Continuous diarrhoea and being sick.

Please note these are just some examples, this is not a full list!

What to do: In case of an emergency, phone our hospitals directly. We will assess your pet’s needs and book you a hospital appointment if needed. If you do need an emergency appointment, you can find out all about what you need to do when visiting our pet hospitals.

Non-emergency treatment

There are times when there is something wrong with your pet, but it is not life-threatening.

For example, if your pet has non life-threatening signs such as:

• Problems with their teeth
• A change in their behaviour, appetite or toileting
• Issues with their skin
• Minor injuries like bumps, lumps or bruises
• Prescription flea and worming treatments

These are just some examples, not a full list.

What to do: If it is not an emergency, you can request an appointment.

Most of our appointments are now on the phone, with a vet or a nurse, who will be able to treat your pet. Simply request an appointment for a call-back through our website, and we’ll get back to you.

Preventative care

You may want to keep your pet healthy and protect them against future problems with preventive treatments.

Some examples of preventive treatments include:

• Spaying and castrating (neutering)
• Microchipping
• Vaccinations and boosters (jabs/needles/jags)

We are currently unable to offer all preventive treatments, such as neutering, vaccinations and microchipping, at every PDSA Pet Hospital. If we’re not able to provide these services at your local Pet Hospital, we’d still recommend that you get these done at a local vet.

If you are not able to visit a private vet for these treatments, our Pet Health Hub has expert advice on how to keep your cat, dog or rabbit from getting pregnant, and how to reduce the risk of your cat, dog or rabbit catching preventable diseases.

Shop online for discounted flea and worming treatments

We're unable to provide prescription flea and worming treatments at this time. FleaScreen products are currently on offer in our online shop, with 3 packs of available for the price of 2 throughout October.

Frequently asked questions

Still have questions about the changes in our service? Read our FAQs for more information.