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Terms & Conditions

Privacy Policy

PDSA, and PDSA Trading Ltd, are registered with the Information Commissioner to collect, use, and process personal information in accordance with the requirements set out in the Data Protection Act 1998.


How do we collect information?


PDSA collects personal information about potential supporters, volunteers, or clients either directly from the individuals themselves or, in some situations, via third party providers. When you enter information on this web site, respond to direct marketing appeals, enter competitions, or register as a client or volunteer personal information is captured and recorded. PDSA also uses commercial lists to contact people who we believe may be interested in our work.


What information do we collect?


Where provided we store your contact information such as name and address, telephone numbers, and email addresses. We also record any donation and purchase histories, details of communications we have received from you, along with a record of communications we have sent to you. Occasionally we may ask our supporters and clients for additional voluntary information such as birthdates, interest in selected products and services, pet ownership, and other information which improves the efficiency of our marketing communications.


Collection of Data through ‘Cookies’


PDSA uses resident cookies to store data on the hard disk of your computer for the purpose of identifying you when you return to the PDSA website. If you have resident cookies disabled in your browser you are still able to use the PDSA website. PDSA uses sessions to store data on our server which are individually identifiable. This means that a session cookie will be stored on your machine, and will expire once your visit to the PDSA website has ended. Functionality of the PDSA website depends upon your browser accepting session cookies. PDSA tracks visitors to and on the PDSA website by using referrer tracking. PDSA uses click through and open mail tracking when sending emails. This process allows PDSA the ability to profile the recipients of their email communications.

In addition to our own cookies, we also use third party cookies for the purpose of analytical reporting, display re-targeting, and to build a profile of our website visitors. No personally identifiable data is recorded.

How do we use this information?


The information we hold will be used to administer our veterinary services, communicate our aims and objectives and to raise vital funds for our work with sick and injured animals. We may use this information to contact you by post or with your express consent by telephone or email.

Fundraising is critical to PDSA as we receive no HM Government funding for our work with sick and injured pets. We may use your information to raise vital funds using donation appeals, competitions, trading offers, PDSA branded financial services, volunteering opportunities, or sponsored events.

We may also use your personal data for historical analysis, market research, and other operational purposes such as market profiling and supporter targeting.


Your consent


By providing us with your personal data, you consent to its collection and use in accordance with the above purposes and this privacy statement.


Right to Data Access


You have the right to ask for a copy of the information we hold about you (for which we may make a small charge) and to have any inaccuracies in your information corrected.

vet and cat

Terms & Conditions

This site is provided by PDSA, your using this site constitutes acceptance in full of the following Terms and Conditions from your very first visit. PDSA reserves the right to change these Terms and Conditions at any time by posting changes online. If you continue to use this site after notice of changes are posted, this will be deemed as your acceptance of these. The site is not concerned with providing specific veterinary advice, any information provided should not be used for diagnosing or treating a veterinary problem. If you believe your pet may be sick or injured you should consult your own vet. To find out if you are eligible for support from PDSA please contact us on 0800 731 2502.

If you copy content from the site, you may only do so for your own personal use and provided that you fully acknowledge that PDSA is the source of the material. Commercial use is not permitted unless you have gained written authorisation from PDSA.

PDSA does not endorse any other organisations, products, websites or services mentioned in this site unless otherwise stated on the relevant pages. We shall not be liable for the accuracy, quality or completeness of any information or advice provided by these organisations. If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material, then the latter shall prevail. You agree to use this site only for lawful purposes, and not to infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party. You are granted access to these pages conditional upon your agreement to indemnify PDSA and not to hold it liable in any way for the results of any action you may take based on the material contained herein. PDSA does not guarantee that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials. Every effort has been made to obtain consent from the people whose photographs are reproduced on this website. If you or anyone you know has their photograph on our site without their permission, please contact us and we will remove the photograph if requested.

The information contained in this website is applicable in the UK. Other countries may have different regulations. If accessing this website from outside the UK, you are advised to check locally for information specific to your own country. Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Charity number and headquarters address

Head Office, 
Whitechapel Way, 
Shropshire TF2 9PQ

Tel: 01952 290999 
Fax: 01952 291035

Registered Charity No. 208217.

Founded in 1917 
Patron: HRH Princess Alexandra, the Hon. Lady Ogilvy GCVO 


This site uses a secure server that implements secure sockets layer technology to protect your credit card information. PDSA cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility. However, in the event of fraudulent or unauthorised use of your credit card by someone else to purchase goods from us on our server, PDSA will refund you for any money received by us as a result but only if you have notified your credit card issuer and us as soon as you become aware of the unauthorised use of your card.

Vet with dog

Data Protection F.A.Q

Why does PDSA ask for my date of birth? 


Occasionally we need birth dates to validate certain legal requirements such as sending lottery tickets (where the minimum age is 16 years) or where supporters are signing up online to children’s clubs such as Pet Protectors.

However, age is an important variable in selecting the most appropriate communication for you to receive, saving un-necessary fundraising costs. We may ask supporters to provide date of birth information voluntarily to help improve the efficiency of our marketing communications. Where you don’t want to provide full date of birth you can still help by provided just year of birth.


Why does PDSA ask for my telephone number?


In many situations it is very convenient for our supporters to talk to us on the telephone. We ask for your telephone number so we can deal with your specific requests for information or to handle administration issues promptly. If you enter your telephone number on this web site, or on any direct marketing material, we will assume that you are happy to receive a telephone call about any enquiries or administration issues.

There are also times when we would like to use the telephone talk to you about other fundraising opportunities or even to tell you about discounts and product offers we may have negotiated. We must ask for your express consent to use your telephone number in this way. If you give us permission then we can call you with marketing communications without reference to the telephone preference service.


How do I stop receiving marketing communications from PDSA? 


The Data Protection Act 1998 gives you the right to stop any marketing communications that you no longer wish to receive. You can choose stop all marketing communications from PDSA, or you can select the types fundraising communications you are interested in receiving. If you wish to amend, or stop further marketing communications from PDSA then simply write to PDSA, Whitechapel Way Telford, TF2 9PQ, or call our Supporter Care team during normal business hours on 0800 0199 166 explaining your contact preferences


Text to Donate Terms and Conditions

Donations made by Text are a quick and easy way to donate to PDSA via your mobile phone.

Spread the Word – not the disease (vaccination campaign)

Text LIFE donation in response to our TV advert

  • Text LIFE to 70007 to donate £5 to PDSA. 
  • You will be charged £5 plus your standard network text charge. PDSA will receive 100% of your £5 donation.

Text LIFE donation in response to our train panel advert

  • Text LIFE to 81066 to donate £3 to PDSA. 
  • You will be charged £3 plus your standard network text charge. PDSA will receive 100% of your £3 donation.
  • When you donate by text message we will send you a thank you text and give you the opportunity to opt in to future fundraising messages. If you choose to opt in then you are giving consent to receiving future marketing message via SMS to your mobile number provided.
  • By replying OK to the donation thank you message, you will consent to future calls and texts about future fundraising opportunities. Should you no longer wish to hear from us, please call us free on 0800 019 9166 or write to us at FREEPOST PDSA. 
  • Thank you for your donation. You will be charged your chosen donation amount plus one message at your standard network rate (based on your service provider rates).
  • If you wish to discuss this mobile payment call 0800 0199 166 (calls are normally free of charge from landlines but charges may apply from mobile phones please refer to your service provider for rates).
  • PDSA does not accept any responsibility whatsoever for any technical failure, malfunction, congestion, capacity issues or any other problems with any telephone, telephone network or online system, server, provider or otherwise which may result in any text being lost, delayed or not properly received or recorded.
  • There is no limit on the number of times you may make a donation via text but there is a daily limit of £30 on text donations. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.
  • Your donation will be eligible for Gift Aid. You will receive a text reply to your donation giving you the opportunity to add Gift Aid to your donation (standard network charges will apply).
  • We receive 100% of your donation in this way which helps us care for sick and injured animals.
  • You must obtain permission from the bill payer before sending a text message.
  • Under 16’s only and you must get the bill payer’s permission to send a text donation to us.
  • All donations will go towards the areas of work that need the most funding.
  • Please note that you can donate from a UK mobile only. You cannot donate using this service from the Channel Islands, Isle of Man or other non-UK mobile. If you donate using this service from a UK mobile outside England, Scotland, Wales or Northern Ireland, you may incur additional network charges.
  • PDSA is a registered charity in England and Wales (208217), Scotland (SC037585)
  • This SMS service is being provided for PDSA by Cymba Integrated Solutions Ltd, 110 Gloucester Avenue, London NW1 8HX

PDSA Trading Limited is a wholly owned subsidiary of veterinary charity PDSA and is registered with the Gambling Commission under the Gambling Act 2005.

Accessibility statement

PDSA wants everyone to be able to use our website regardless of any disabilities they may have. We have therefore designed our website in accordance with guidelines laid down by the Web Accessibility Initiative (WAI).

Font Size

All font sizes are relative, with the exception of graphical text. Text size can be increased or decreased by following these steps;

Microsoft Internet Explorer 5.2.3, 5.5, 6.0 and 7.0

  1. Open the browser
  2. Choose View option
  3. Select Text Size from options list
  4. From next options list select Small, Medium, Large or Largest to set text to size you want

Mozilla Firefox 1.5, 2.0

  1. Open the browser
  2. Hold down Ctrl button on keyboard and press + (plus) key
  3. This will enlarge text, to enlarge again repeat procedure
  4. Repeat until text is set to size you want
  5. To make text smaller press Ctrl on keyboard and - (minus) key

Google Chrome 0.4

  1. Open the browser
  2. To make text larger press Ctrl++
  3. To make text smaller press Ctrl --
  4. To return text to normal size press Ctrl + 0

Opera 9.0

  1. Open the browser
  2. Press + (in some versions you might need to press the Shift key as well) to increase size and - to decrease text size. Each press will increase or decrease the size by 10%.
  3. Alternatively press Alt + V to bring up the view menu and then press Z to bring up the zoom options. Then use the up and down arrow keys to select the option you want followed by Enter.

Netscape 6.2, 7.0, 8.1 and 9.0

  1. Open the browser
  2. Hold down Ctrl button on keyboard and press + (plus) key
  3. This will enlarge text, to enlarge again repeat procedure
  4. Repeat until text is set to size you want
  5. To make text smaller press Ctrl on keyboard and - (minus) key

Apple Safari 1.2, 2.0 and 3.0

  1. Open the browser
  2. Hold down Apple Key and press + (plus) key
  3. This will enlarge text, to enlarge again repeat procedure
  4. Repeat until text is set to size you want
  5. To make text smaller press Apple Key on keyboard and press - (minus) key


All images have descriptive alternative text, with the exceptions of images that are used for aesthetic reasons only.

Legal Guidelines

The site currently confirms to the single A standard, as stipulated by the Web Accessibility Initiative, we are continually seeking to make improvements to this.

Vet with a hamster

Modern Slavery Statement

This statement sets out PDSA’s commitment, and steps put in place, to preventing slavery and human trafficking in its organisation and within its supply chains. The organisation acknowledges responsibility to comply with all principles of the Modern Slavery Act 2015 (MSA). This statement relates to the financial year 1 January 2017 to 31 December 2017. 

PDSA have a zero tolerance approach to human trafficking and slavery. The MSA applies not only to the organisation’s own internal business but also to external suppliers. Due diligence is carried out within the organisation and also within the supply chains to ensure the organisation does not knowingly engage with external parties involved with slavery or human trafficking. 

Purchasing Policy and Processes

Nearly all goods and services are purchased from UK based suppliers, our pre-qualification selection process requires that all potential suppliers invited to compete for business provide details not only of their own internal policies and procedures, including ethical policies, but also that they divulge what processes they undertake when selecting and managing their suppliers. Checks are undertaken through a variety of measures throughout the selection process and life of the contract. These include:-

  • The completion of a pre-qualification questionnaire (PQQ); provision of the PDSA Supply Policy and Ethical statement – when prospective suppliers are invited to compete;
  • New supplier registration forms require the requester to review that a potential supplier is compliant with the MSA 2015
  • Contracts made on our terms contain clauses relating to the suppliers policies and adherence to our ethical requirements. 

The detail that is undertaken will be determined by the actual goods/services we are buying and the expected potential risk of unethical practices, such as child labour, very poor working conditions, etc. either known to us from experience of the industry or established through information provided by potential suppliers at PQQ or vendor registration stages.

Supply Chains in PDSA 

PDSA is comprised of a number of supply chains based on its diverse range of activities that support the core veterinary service. The organisation therefore, recognises the need to have a central Contracts and Procurement function that develop, disseminate and monitor compliance of the purchasing policy and the processes followed in supplier selection, which includes review of ethical sourcing practices.

PDSA purchases a variety of goods and services, the range includes veterinary medicines and equipment; giftware for sale in its shops; staff uniforms, branded items for fundraising events, advertising space and recruitment agencies, printed matter and other marketing materials, as well as all of the services to support its employees and infrastructure.

Mitigation of risk in the supply chain


The parts of the supply chain most susceptible to risk of human trafficking and slavery would be the purchase of any goods that we know will be sourced from non UK based companies and particularly if they are located within non-EU countries. Our supplier contracts will usually be from UK based sources; we understand the need to have visibility of their suppliers and full compliance with The MSA 2015. Identified risk purchases include our polyethylene carriers and collection sacks, some giftware sold in our stores, some of our promotional goods purchased for giveaways and some of our printed matter.    
The suppliers of these items will go through the usual due diligence but in addition we will also undertake some or all of the following: -

  • Ask to see all of the internal policies of the company
  • Ask to understand the manner in which they are monitored and frequency
  • Ask to be introduced to the Purchasing Manager and be physically shown the policy and processes used when selecting their suppliers and how they are monitored 
  • Ask for details on site visits carried out to the manufacturing facilities and audits undertaken
  • Ask for the names and addresses of the suppliers to be used for our account
  • Ask to see their suppliers documented policies around ethical practices and H&S 
  • Research these suppliers to identify if they have any history of unethical practices
  • Have detailed clauses in our contracts that cover off ethical supplier selection, and the requirement for ongoing monitoring.
  • Ensure that the suppliers evidence details around monitoring of manufacturers in formal reviews.

PDSA Recruitment Policy

PDSA’s recruitment policy contains relevant requirements in terms of checking of eligibility to work in the UK and carrying out of necessary checks such as DBS (Disclosure and Barring Service).  Any external agencies or consultants who assist in the recruitment process must also act in accordance with this policy. 

Programme of Further Improvements 2017 – 2018


In light of the updated MSA PDSA has developed a programme for further enhancement of our diligence in the supply chain, commenced in 2017 and will continue over the next 12 – 18 months, as follows:-

  • Review and updating of our ethical statement and supply policy
  • Produce a Code of Conduct that we will ensure all of our suppliers are made aware of, all of our staff undertaking purchasing are clear on and this will also be published on our intranet and our website;
  • Review contracts with suppliers where we feel we are more at risk to ensure specific reference to compliance of the MSA is contained. (As stated, we reference ethical practices but not specifically state the wording MSA) 
  • Ensure all new UK based registering suppliers are checked for MSA compliance as part of the vendor registration process
  • Put in place a programme of auditing to specifically monitor compliance to the elements of MSA. (This is done again but will specifically reference the MSA, rather than general review of ethical practices).

This policy statement will be reviewed annually by the organisation and published accordingly. 

Page last updated: 29 June 2017