Contact us

There are lots of ways to get in touch with PDSA, from telephoning, emailing, writing or visiting your local PDSA Pet Hospital or PDSA charity shop

Find out about:


Receiving PDSA help for your own pet

Tel: 0800 731 2502
Find out if you are eligible to use PDSA's vet care services


Supporting PDSA’s work with regular or occasional donations

Tel: 0800 0199 166
Give a donation online today
Find your local PDSA shop
Get in touch by using our online Contact us form


Volunteering your spare time to help PDSA

Tel: 0800 854 194
Get in touch by using our online Volunteering contact form
Find a volunteering vacancy


All other enquiries

For all other enquiries please contact our National Enquiry line on 0800 917 2509


Contacting us with website enquiries

Please use our general enquiries online contact form.
Please be aware that this form should not be used if you need veterinary advice. Although we will respond as quickly as possible, you will not get an immediate response. If your pet is sick or they require urgent attention please contact your vet immediately.


Writing to us:

Head Office
Whitechapel Way
Priorslee
Telford
Shropshire TF2 9PQ

Enquiries for home and business collection boxes
National Customer Service Centre
Prospect House
North Hylton Road
Sunderland
SR5 3AD

Enquiries regarding PDSA help for your pet
National Customer Service Centre
Prospect House
North Hylton Road
Sunderland
SR5 3AD

Write to the Volunteering Centre at
PDSA National Volunteering Centre
Unit 8/9 City Business Centre
Hyde Street
Winchester
Hampshire

Making a complaint:

Fundraising

Fundraising


PDSA is a member of the Fundraising Standards Board, and is committed to the highest standards in fundraising practice. As such, we aim to adhere to the Fundraising Standards Board’s Fundraising Promise and the Codes of Fundraising Practice, as established by the Institute of Fundraising.

If you have a complaint about PDSA's fundraising, please write to PDSA Supporter Services, Whitechapel Way, Priorslee, Telford, Shropshire, TF2 9PQ, or call 0800 0199 166, or use our general enquiries form.

If you are dissatisfied with our response at the end of that process, you can refer the matter for further investigation to the Fundraising Standards Board.



Veterinary

Veterinary

If you have a complaint about PDSA veterinary services you should, in the first instance, raise your concerns with the PDSA PetAid hospital or veterinary practice where your pet was treated as staff there are best placed to help you

Retail

Retail

If you have a complaint about a PDSA retail store you should, in the first instance, raise your concerns with the PDSA retail store it relates to. If your complaint remains unresolved please write to: Retail Operations, PDSA Head Office, Whitechapel Way, Priorslee, Telford, Shropshire, TF2 9PQ