Find out about:

Receiving PDSA help for your own pet

Tel: 0800 731 2502
Find out if you are eligible to use PDSA's vet care services

Supporting PDSA’s work with regular or occasional donations

Tel: 0800 019 9166
Give a donation online today
Find your local PDSA shop
Get in touch by using our online Supporter Services contact form

Volunteering your spare time to help PDSA

Tel: 0800 854 194
Get in touch by using our online Volunteering contact form
Find a volunteering vacancy

All other enquiries

For all other enquiries please contact our National Enquiry line on 0800 917 2509

Contacting us with website enquiries

Please use our general enquiries online contact form.

Christmas Opening Hours

Please note our call centers are closed on Christmas Day and New Years Day

If you have need of a vet please call your local hospital or practice. They will be able to provide you with details of the service available.

Writing to us


Head Office

Whitechapel Way
Priorslee
Telford
Shropshire
TF2 9PQ

Enquiries for home and business collection boxes:
National Customer Service Centre
Prospect House
North Hylton Road
Sunderland
SR5 3AD

Enquiries regarding PDSA help for your pet:
National Customer Service Centre
Prospect House
North Hylton Road
Sunderland
SR5 3AD

Write to the Volunteering Centre at:
PDSA National Volunteering Centre,
Unit 8/9 City Business Centre,
Hyde Street,
Winchester,
Hampshire
 

Making a complaint
 

Fundraising
 

PDSA is a member of the Fundraising Standards Board, and is committed to the highest standards in fundraising practice. As such, we aim to adhere to the Fundraising Standards Board’s Fundraising Promise and the Codes of Fundraising Practice, as established by the Institute of Fundraising.

If you have a complaint about PDSA's fundraising, please write to PDSA Supporter Services, Whitechapel Way, Priorslee, Telford, Shropshire, TF2 9PQ, or call 0800 0199 166, or use our complaints contact form.

If you are dissatisfied with our response at the end of that process, you can refer the matter for further investigation to the Fundraising Standards Board.

View our Fundraising Promise.

View our Fundraising Complaints Procedure.

Download our Fundraising Complaints Procedure (PDF - 80 KB)

Veterinary
 

If you have a complaint about PDSA veterinary services you should, in the first instance, raise your concerns with the PDSA PetAid hospital or veterinary practice where your pet was treated as staff there are best placed to help you.

Retail
 

If you have a complaint about a PDSA retail store you should, in the first instance, raise your concerns with the PDSA retail store it relates to. If your complaint remains unresolved please write to: Retail Operations, PDSA Head Office, Whitechapel Way, Priorslee, Telford, Shropshire, TF2 9PQ

Get Acrobat Reader 1 link on this page is in in Adobe Acrobat (PDF) format.  In order to view it you will need the free Acrobat Reader software installed on your computer.


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