Find out about:

Receiving PDSA help for your own pet

Tel: 0800 731 2502
Find out if you are eligible to use PDSA's vet care services

Asking a question about your pet

We are unable to answer veterinary questions about your pet online, please contact your own vet for any questions you may have about the health and wellbeing of your pet.

Supporting PDSA’s work with regular or occasional donations

Tel: 0800 0199 155 (regular donation)
Tel: 0800 0199 166 (occasional donation)
Get in touch by using our online Supporter Services contact form

Volunteering your spare time to help PDSA

Tel: 0800 854 194
Get in touch by using our online Volunteering contact form
Write to the Volunteering Centre at:
PDSA National Volunteering Centre,
Unit 8/9 City Business Centre,
Hyde Street,
SO23 7TA

Fundraising for PDSA by taking part in one of our running, walking, UK or overseas events

Tel: 0800 508 8323 
Get in touch by using our online Fundraising contact form

Contacting us with website enquiries

Please use our general enquiries online contact form.

Enrolling children to the Pet Protectors Club

Please freephone 0800 019 9144 or use our join online form

PDSA's Education Programme

Please contact the Youth and Education team by using our online contact form

Writing to us

Head Office
Whitechapel Way
Shropshire TF2 9PQ
Tel: 01952 290999
Fax: 0845 556 4906

Enquiries for home and business collection boxes:
National Customer Service Centre
Prospect House
North Hylton Road
Tel: 0191 510 6800

Enquiries regarding PDSA help for your pet
Sunderland Administration Centre
18 Fawcett Street
Tel: 0800 731 2502 

Making a complaint


PDSA is a member of the Fundraising Standards Board, and is committed to the highest standards in fundraising practice. As such, we aim to adhere to the Fundraising Standards Board’s Fundraising Promise and the Codes of Fundraising Practice, as established by the Institute of Fundraising.

If you have a complaint about PDSA's fundraising, please write to PDSA Supporter Services, Whitechapel Way, Priorslee, Telford, Shropshire, TF2 9PQ, or call 0800 0199 166, or use our complaints contact form.

If you are dissatisfied with our response at the end of that process, you can refer the matter for further investigation to the Fundraising Standards Board.

View our Fundraising Promise.

View our Fundraising Complaints Procedure.

Download our Fundraising Complaints Procedure (PDF - 80 KB)


If you have a complaint about PDSA veterinary services you should, in the first instance, raise your concerns with the PDSA PetAid hospital or veterinary practice where your pet was treated as staff there are best placed to help you.


If you have a complaint about a PDSA retail store you should, in the first instance, raise your concerns with the PDSA retail store it relates to. If your complaint remains unresolved please write to: Retail Operations, PDSA Head Office, Whitechapel Way, Priorslee, Telford, Shropshire, TF2 9PQ

Get Acrobat Reader 1 link on this page is in in Adobe Acrobat (PDF) format.  In order to view it you will need the free Acrobat Reader software installed on your computer.

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