Contact Us

Find out about:

Receiving PDSA help for your own pet

Tel: 0800 731 2502
Find out if you are eligible to use PDSA's vet care services

Supporting PDSA’s work with regular or occasional donations

Tel: 0800 0199 155 (regular donation)
Tel: 0800 0199 166 (occasional donation)
Get in touch by using our online Supporter Services contact form

Volunteering your spare time to help PDSA

Tel: 0800 854 194
Get in touch by using our online Volunteering contact form
Write to the Volunteering Centre at:
PDSA National Volunteering Centre,
Unit 8/9 City Business Centre,
Hyde Street,
Winchester,
Hampshire
SO23 7TA

Fundraising for PDSA by taking part in one of our running, walking, UK or overseas events

Tel: 01952 204791
Get in touch by using our online Fundraising contact form

Contacting us with website enquiries

Please use our general enquiries online contact form.

Writing to us

Head Office
Whitechapel Way
Priorslee
Telford
Shropshire TF2 9PQ
Tel: 01952 290999
Fax: 01952 291035

Enquiries for home and business collection boxes:
Sunderland Call Centre
Maria Dickin House
Pallion Trading Estate
Sunderland
SR4 6SL
Tel: 0191 510 6800

Enquiries regarding PDSA help for your pet
Sunderland Administration Centre
18 Fawcett Street
Sunderland
SR1 1RH
Tel: 0800 731 2502 

Making a complaint

PDSA is a member of the Fundraising Standards Board, and is committed to the highest standards in fundraising practice. As such, we aim to adhere to the Fundraising Standards Board’s Fundraising Promise and the Codes of Fundraising Practice, as established by the Institute of Fundraising.

If you have a complaint about PDSA's fundraising, please write to PDSA Supporter Services, Whitechapel Way, Priorslee, Telford, Shropshire, TF2 9PQ, or call 0800 0199 166, or use our complaints contact form.

If you are dissatisfied with our response at the end of that process, you can refer the matter for further investigation to the Fundraising Standards Board.

View our Fundraising Promise.

View our Complaints Procedure.

Download our Complaints Procedure

If you have a complaint about PDSA veterinary services you should, in the first instance, raise your concerns with the PDSA PetAid hospital or veterinary practice where your pet was treated as staff there are best placed to help you.