PDSA: supporting BSL users

If you're an eligible PDSA client, we don't believe there should be any barriers stopping you from using our services to help your pet. That's why we've partnered with Convo, to support our deaf clients who use BSL.

Convo is a BSL Online Interpreting Service. We've partnered with them so that we can communicate better with clients who use BSL to make sure you get all the information you need about your pet.

You'll be able to use Convo for any phone consultations and in our Pet Hospitals to help communicate with our staff.

Not sure if you're eligible for PDSA help? Find out more about our services:

How does it work?

Convo (formerly SignLive) is a service that will connect you to a qualified online BSL interpreter so you can communicate with someone via phone or face-to-face. With Convo, you can pull out your phone and start a real-time conversation with a PDSA Vet through an interpreter. You can call one of the PDSA numbers listed in the directory to arrange an appointment or for anything else you may need.

How do I access Convo?

The first time you use Convo you will need to register as a one-off. This will make sure you have good video quality and that your calls are secure. Once registered, you’ll have access to their team of interpreters 24/7.

Simply access Convo on your desktop without having to download software or plug-ins. Alternatively, you can download the Convo app from the App Store or Google Play.

For any Convo technical issues, please contact Convo on:

• Email: hello-uk@convo.io
• Call via the app: Open the app, tap ‘View Directory’ and click ‘Convo Consumer Support’