PDSA Charity Shops

Our charity shops are now open!

After a series of national and local lockdowns over the past sixteen months, all of our charity shops are now  open for our customers to get some much-needed retail therapy.

We’re continuing to implement social distancing measures and use PPE (personal protective equipment) to help keep everyone safe. Our safety measures are reviewed regularly and will reflect any local Covid restrictions as they arise.

The Coronavirus pandemic continues to have a massive impact on our fundraising activities, resulting in a huge drop in income for the charity. So we’re really pleased to be be able to welcome customers through our doors once again to help raise vital funds for pets in need.

What we're doing to keep you safe

As you'd expect, we've made significant changes in line with the latest government guidelines for everyone's safety:

In our shops

  • We're changing our opening times to 10am – 4:30pm so that we can carry out a deep clean every day. We recommend that you check your local shop's time, as opening hours may vary.
  • Customers are encouraged to wear face coverings inside our shops. While no longer mandatory in England, this is to help protect fellow customers, volunteers and staff.
  • Social distancing is being implemented throughout our shops.
  • One way systems have been introduced around our shops.
  • Hand sanitiser is available for everyone to use.
  • There are screens at the tills.
  • Masks and gloves are being provided to our staff and volunteers.
  • We've increased our time limits on returns to 28 days.
  • Key areas are cleaned regularly throughout the day.

Donated goods:

We're always grateful for your generously donated items and we're delighted to be able to accept some donations again as our shops reopen.

  • Donated items are quarantined for 48 hours.
  • All clothing is steam cleaned with professional equipment.
  • Homeware and other items are wiped down or washed.
  • Please contact your local shop to check they’re able to accept your items before dropping them off.

For the time being, we can't accept furniture and have no home collections available. Thanks for your patience and understanding.

If you have more questions, take a look at our shop reopening FAQs.



Can you spare a few hours to help raise funds to treat sick and injured pets? All our volunteers receive full training and appropriate PPE for their roles. To find out more about joining our friendly team visit our volunteer pages.


Supporting our charity shops

Our shops

Shop with us and be a pet superhero. We sell a fantastic range of 'pre-loved' and brand new items. Every purchase helps fund our Pet Hospitals and keep pets free from pain and suffering. Your support is needed more than ever during the coronavirus crisis.

Find our open shops

What can I donate?

Having a clear out? Donate your pre-loved clothes, books, toys and homeware to us and turn them into treatments for poorly pets. Please note: Only our open shops are taking donations at the moment and we aren't able to take donations of furniture or arrange collections.

Find out how to donate

Volunteering at shops

Applications to volunteer in our shops remain open. However, due to recent government announcements causing shop closures, these applications will be reviewed once we have the governments guidance on reopening. Thank you for your continued support.

Check our updates

Shop online

If your local shop isn't open yet or you'd rather not head to the high street, you can still support PDSA by shopping with us online.

PDSA Pet Store

Shop our extensive range of pet care products, all approved by our vets. Every purchase you make goes towards helping a pet in need in one of our Pet Hospitals.

Shop online


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Thank you for your support

We need your support now more than ever because thousands of vulnerable pets and their owner urgently need our help, despite this awful disease that has impacted us all. The effects of lockdown on the economy has seen reduced salaries and redundancies, meaning a huge number of people have had to turn to PDSA in desperate need. Even in a pandemic, pets still get sick and injured. We need your help to keep our vital veterinary services going to stop the pain and suffered of much-loved pets when they need us most.

Your support will help stop suffering and save pets when they have nowhere else to turn. Thank you.


Help us keep pets and owners together

COVID-19 has left thousands of people unable to afford their pet’s care. Often, we are their only emergency service.