During this crisis, the health and wellbeing of our pet patients, clients, volunteers, staff and supporters is our main priority. We’ve had to make some difficult decisions in order to follow the government’s advice and ensure everyone’s safety. Visit our dedicated page to find out more about the changes to our services, as well as advice on how to care for your pet during this time.
Currently, you can still contact us by phone or online using the details below.
Have a question, a complaint or a comment? We're here to listen.
We want to make sure you get the answer you need, when you need it. The best way to get in touch is through our online contact form, so we can put you in touch with the right person to answer your question. You might also find an answer in our frequently asked questions.
Need help for your pet?
Struggling to cover the cost of vet care and worried about your pet? We're here to help when you both need it most. We provide free and low cost veterinary treatment to eligible clients.
Fill in our online eligibility checker and we'll let you know if you're eligible and where your nearest practice is.
Note: If your pet is sick or they need urgent attention, please contact your vet immediately.
Ways to get in touch:
Fill in our online contact form and we'll send your question to the right person to answer it.
If you need help for your pet, please use our eligibility checker or call 0800 917 2509.
Prefer to talk to someone in person?
Give our National Contact Centre a call to speak to a member of staff. Lines are open 9am-5pm, Monday - Friday.
Call: 0800 917 2509
You can write to us at:
Tell us about your experience at a PDSA Pet hospital
Our pet hospital teams are committed to improving pet wellbeing by preventing illness and suffering of pets, educating people about the welfare needs and values of pets and treating sick and injured pets needing our help.
We would love to hear about your experiences at our pet hospitals. If you feel that we haven't met your expectations, we'd value your feedback so we can put things right and make improvements.
Support our work:
From life-saving surgery to day-to-day care, our vets and nurses are there when much-loved pets need them most. But we can't do it without your support. Whether it's making a monthly donation or giving us an hour of your time to help out in one of our shops, you'll be making a huge difference to vulnerable pets and their owners. Can you help?
Donate to PDSA and help us be there when pets and their owners need us most. Your donation saves lives.
Join our team of nearly 6,000 volunteers. Every hour you can spare makes a huge difference to pets in need.
Making a complaint:
We hope that you're always happy with our service but we take any complaints seriously. We always aim to respond speedily to satisfy our supporters, volunteers and customers.
PDSA are committed to the highest standards in fundraising practice. As such, we are registered with the Fundraising Regulator and aim to adhere to the Fundraising Regulator’s Code of Fundraising Practice.
If you have a complaint about PDSA's fundraising, please:
- Call: Free phone 0800 0199 166, or
- Email: using our general enquiries form, or
- Write to: Head of Customer Service, PDSA, North Hylton House, North Hylton Road, Sunderland, SR5 3AD
- Download our Fundraising Promise
- Download our Complaints procedure
If you are dissatisfied with our response at the end of that process, you can refer the matter for further investigation to the Fundraising Standards Board.
- View Fundraising Regulator's Fundraising Complaints Procedure
- View the Fundraising Regulator's online complaints form
Alternatively, if this is a complaint regarding our gaming products, such as Weekly Lottery and you are not satisfied with our response you can choose to refer the matter to IBAS (Independent Betting Adjudication Service). IBAS is an impartial adjudication service for disputes between licensed gambling operators and their customers.
If you have a complaint about a PDSA retail store you should, in the first instance, raise your concerns with the PDSA retail store it relates to. If your complaint remains unresolved please:
Call: Free phone 0800 0199 166, or
Email: using our general enquiries form, or
Write to: Head of Customer Experience, PDSA, North Hylton House, North Hylton Road, Sunderland, SR5 3AD