Need help with something?


Illness from Covid and isolation rules are causing serious staff shortages in our pet hospitals. Find out what to do if your pet needs emergency treatment here.


Get help for your pet

Need pet advice?

Find out more about your pet's conditions, symptoms and medications.

Visit the Pet Health Hub

Our services

Find out more about PDSA veterinary services.

Our services

Are you a PDSA client?

Book an appointment

Request an appointment.

Book now

Repeat prescription order form

Order your pet's repeat prescriptions via this form.

Order your prescription

What services are we running?

Find out what services we're currently running.

Find out more

Are you a Pet Care client?

Find out what you need to know here:

Pet Care Scheme clients

Re-register for PDSA vet care

Complete the eligibility checker to check you’re still eligible for PDSA services and to renew your registration online.

Renew your registration

Want to support PDSA?

Make a donation

Every pound we receive makes a real difference to the life of a sick or injured pet, and to the owner faced with losing their best friend.

Donate today


We have a specialist team dedicated to helping you fund work that matters to you, in the places that matter to you most

Contact the team

Gifts in wills

Gifts in Wills left to PDSA help treat every 2 out of 3 pets we care for. If you do think about leaving a gift to PDSA, thank you so much.

Find out more

Become a volunteer

Anyone over the age of 18 is welcome to volunteer with us. It's a fantastic way to learn new skills, meet new people and get involved with your local community.

Volunteer with PDSA

Fundraise for PDSA

Whether you're looking to take on a marathon, do a skydive or even host a charity bake sale, there are loads of ways you can raise money for PDSA and poorly pets across the UK.

Fundraise for us

Making a complaint:

We hope that you're always happy with our service but we take any complaints seriously. We always aim to respond speedily to satisfy our supporters, volunteers and customers. 

Veterinary complaints:

Our pet hospital teams are committed to improving pet wellbeing by preventing illness and suffering of pets, educating people about the welfare needs and values of pets and treating sick and injured pets needing our help.

We would love to hear about your experiences at our pet hospitals. If you feel that we haven't met your expectations, we'd value your feedback so we can put things right and make improvements.

If you wish to make a complaint about PDSA veterinary services, please click here for more information.

For all other queries regarding our Veterinary service, please contact your local PDSA Pet Hospital or complete an enquiry form.

Fundraising complaints: 

PDSA are committed to the highest standards in fundraising practice. As such, we are registered with the Fundraising Regulator and aim to adhere to the Fundraising Regulator’s Code of Fundraising Practice.

If you have a complaint about PDSA's fundraising, please:

If you are dissatisfied with our response at the end of that process, you can refer the matter for further investigation to the Fundraising Standards Board.

Alternatively, if this is a complaint regarding our gaming products, such as Weekly Lottery and you are not satisfied with our response you can choose to refer the matter to IBAS (Independent Betting Adjudication Service). IBAS is an impartial adjudication service for disputes between licensed gambling operators and their customers.

Retail complaints: 

If you have a complaint about a PDSA retail store you should, in the first instance, raise your concerns with the PDSA retail store it relates to. If your complaint remains unresolved please:

Call: Free phone 0800 0199 166, or

Email: using our general enquiries form, or

Write to: Head of Customer Experience, PDSA, North Hylton House, North Hylton Road, Sunderland, SR5 3AD

Need help with something else?

Got a question? You can check our frequently asked questions page for some of the most common questions and answers about all parts of PDSA.


Get in touch/other enquiries


Prefer to talk to someone in person?

Give our National Contact Centre a call to speak to a member of staff. Lines are open 9am-5pm, Monday - Friday.

Call: 0800 917 2509


You can write to us at:

Whitechapel Way