Contact PDSA

Coronavirus update:

During this crisis, the health and wellbeing of our pet patients, clients, volunteers, staff and supporters is our main priority. We’ve had to make some difficult decisions in order to follow the government’s advice and ensure everyone’s safety. Visit our dedicated page to find out more about the changes to our services, as well as advice on how to care for your pet during this time.

It may take a little longer for us to get back to you at the moment as our teams are very busy, but please bear with us. We'll do our best to reply as soon as we can, but this might take a few days. This form is monitored during working hours (9am – 5pm, Monday to Friday), not including bank holidays

 

Are you a PDSA Client?

If you're a PDSA Client, we have a dedicated page with information about our Pet Hospitals and how to help your pet if you need us during this uncertain time. We're still here for you.

Need help for your pet? 

Struggling to cover the cost of vet care and worried about your pet? We're here to help when you both need it most. We provide free and low cost veterinary treatment to eligible clients. 

Fill in our online eligibility checker and we'll let you know if you're eligible and where your nearest practice is. 

Note: If your pet is sick or they need urgent attention, please contact your vet immediately

FAQs

Got a question? You can check our frequently asked questions page for some of the most common questions and answers about all parts of PDSA.

 

Ways to get in touch:

Phone

Prefer to talk to someone in person?

Give our National Contact Centre a call to speak to a member of staff. Lines are open 9am-5pm, Monday - Friday.

Call: 0800 917 2509 

Write

You can write to us at:

Whitechapel Way
Priorslee
Telford
Shropshire
TF2 9PQ

Tell us about your experience at a PDSA Pet hospital

Our pet hospital teams are committed to improving pet wellbeing by preventing illness and suffering of pets, educating people about the welfare needs and values of pets and treating sick and injured pets needing our help.

We would love to hear about your experiences at our pet hospitals. If you feel that we haven't met your expectations, we'd value your feedback so we can put things right and make improvements.

Support our work:

From life-saving surgery to day-to-day care, our vets and nurses are there when much-loved pets need them most. But we can't do it without your support. Whether it's making a monthly donation or giving us an hour of your time to help out in one of our shops, you'll be making a huge difference to vulnerable pets and their owners. Can you help?

Making a complaint:

We hope that you're always happy with our service but we take any complaints seriously. We always aim to respond speedily to satisfy our supporters, volunteers and customers. 

Veterinary complaints:

If you wish to make a complaint about PDSA veterinary services, please click here for more information.

For all other queries regarding our Veterinary service, please contact your local PDSA Pet Hospital or complete an enquiry form.

Fundraising complaints: 

PDSA are committed to the highest standards in fundraising practice. As such, we are registered with the Fundraising Regulator and aim to adhere to the Fundraising Regulator’s Code of Fundraising Practice.

If you have a complaint about PDSA's fundraising, please:

If you are dissatisfied with our response at the end of that process, you can refer the matter for further investigation to the Fundraising Standards Board.

Alternatively, if this is a complaint regarding our gaming products, such as Weekly Lottery and you are not satisfied with our response you can choose to refer the matter to IBAS (Independent Betting Adjudication Service). IBAS is an impartial adjudication service for disputes between licensed gambling operators and their customers.

Retail complaints: 

If you have a complaint about a PDSA retail store you should, in the first instance, raise your concerns with the PDSA retail store it relates to. If your complaint remains unresolved please:

Call: Free phone 0800 0199 166, or

Email: using our general enquiries form, or

Write to: Head of Customer Experience, PDSA, North Hylton House, North Hylton Road, Sunderland, SR5 3AD