Need help with something?
Book an appointment
Request an appointment.
Repeat prescription order form
Order your pet's repeat prescriptions via this form.
What services are we running?
Find out what services we're currently running.
Are you a Pet Care client?
Find out what you need to know here:
Make a donation
Every pound we receive makes a real difference to the life of a sick or injured pet, and to the owner faced with losing their best friend.
We have a specialist team dedicated to helping you fund work that matters to you, in the places that matter to you most
Gifts in wills
Gifts in Wills left to PDSA help treat every 2 out of 3 pets we care for. If you do think about leaving a gift to PDSA, thank you so much.
Become a volunteer
Anyone over the age of 18 is welcome to volunteer with us. It's a fantastic way to learn new skills, meet new people and get involved with your local community.
Fundraise for PDSA
Whether you're looking to take on a marathon, do a skydive or even host a charity bake sale, there are loads of ways you can raise money for PDSA and poorly pets across the UK.
Our pet hospital teams are committed to improving pet wellbeing by preventing illness and suffering of pets, educating people about the welfare needs and values of pets and treating sick and injured pets needing our help.
We would love to hear about your experiences at our pet hospitals. If you feel that we haven't met your expectations, we'd value your feedback so we can put things right and make improvements.
If you wish to make a complaint about PDSA veterinary services, please click here for more information.
PDSA are committed to the highest standards in fundraising practice. As such, we are registered with the Fundraising Regulator and aim to adhere to the Fundraising Regulator’s Code of Fundraising Practice.
If you have a complaint about PDSA's fundraising, please:
- Call: Free phone 0800 0199 166, or
- Email: using our general enquiries form, or
- Write to: Head of Customer Service, PDSA, North Hylton House, North Hylton Road, Sunderland, SR5 3AD
- Download our Fundraising Promise
- Download our Complaints procedure
If you are dissatisfied with our response at the end of that process, you can refer the matter for further investigation to the Fundraising Standards Board.
- View Fundraising Regulator's Fundraising Complaints Procedure
- View the Fundraising Regulator's online complaints form
Alternatively, if this is a complaint regarding our gaming products, such as Weekly Lottery and you are not satisfied with our response you can choose to refer the matter to IBAS (Independent Betting Adjudication Service). IBAS is an impartial adjudication service for disputes between licensed gambling operators and their customers.
If you have a complaint about a PDSA retail store you should, in the first instance, raise your concerns with the PDSA retail store it relates to. If your complaint remains unresolved please:
Call: Free phone 0800 0199 166, or
Email: using our general enquiries form, or
Write to: Head of Customer Experience, PDSA, North Hylton House, North Hylton Road, Sunderland, SR5 3AD
Need help with something else?
Got a question? You can check our frequently asked questions page for some of the most common questions and answers about all parts of PDSA.
Get in touch/other enquiries
Fill in our online contact form and we'll send your question to the right person to answer it.
If you need help for your pet, please use our eligibility checker or call 0800 731 2502.
Prefer to talk to someone in person?
Give our National Contact Centre a call to speak to a member of staff. Lines are open 9am-5pm, Monday - Friday.
Call: 0800 917 2509
You can write to us at: