PDSA Veterinary Complaints Procedure

We're aware of concerns about how Coronavirus (COVID-19) may affect various services in the UK. We remain committed to providing services for the pets of eligible owners through our 48 Pet Hospitals, and through our Pet Care Scheme.

Despite our best efforts, events beyond our control have affected our ability to provide the full range of services that our clients are used to. We ask for your support at this time as our staff prioritise the treatment of sick and injured pets.

Making a Complaint

Your feedback is really important to us, but at this extremely busy time our response levels to all types of feedback, including complaints, will be impacted. Our core focus right now is on the treatment of poorly pets.

However, if you do need to raise any urgent complaints with us, please ask to speak to a manager at your local pet hospital. Click to find your PDSA Pet Hospital contact details. Alternatively, please complete this form and a member of our pet hospital management team will contact you as soon as they can – please allow 5 working days. Our dedicated hospital management team know you and your pet best so please give them the opportunity to learn how you are feeling and to try to put things right.

Not happy with the outcome?

If you are not happy with the way your complaint has been dealt with by your local Pet Hospital manager, we would ask that you put your complaint in writing by completing this form. Please let us know why you still remain unsatisfied with our attempts to resolve your complaint and what you believe we can do to resolve matters.

Alternatively you may wish to contact us by:

Free Phone: 0800 7314506 If we do not answer right away, please leave a message and we will get back to you

Email: client.services@pdsa.org.uk

You should expect an acknowledgement within 5 working days of receiving your complaint. We thank you in advance for your patience and we know you’ll understand that if we aren’t able to respond quickly it’s not because we don’t want to.

Please note that our Client Services team cannot put you in touch with a vet.