PDSA Veterinary Complaints Procedure

We're aware of concerns about how Coronavirus (COVID-19) may affect various services in the UK. We remain committed to providing services for the pets of eligible owners through our 48 Pet Hospitals, and through our Pet Care Scheme.

We are monitoring the emerging situation and have plans in place to manage this.

Despite our best efforts, events beyond our control are already affecting our ability to provide the full range of services that our clients are used to. We ask for your support at this time as our staff prioritise the treatment of sick and injured pets.

Please click here to check if your local PDSA services are affected any further by any measures to control Coronavirus.



Your feedback is really important to us, but at this extremely busy time our response levels to all types of feedback, including complaints, will be impacted. Our core focus right now is on the treatment of poorly pets.

However, if you do need to raise any urgent issues or complaints with us please complete this form and we will do our best to get back to you. We thank you in advance for your patience and we know you’ll understand that if we aren’t able to respond quickly it’s not because we don’t want to.

Alternatively you may wish to contact us by:

Phone: 0800 7314506

Please note that this line cannot put you in touch with a vet. We may experience high call volume on this line so please leave a voicemail and a member of the team will return your call as soon as possible.