Charity Governance


PDSA is governed by a Council (composed of Trustees) which approves all policies and major expenditure programmes within the charity.


How PDSA is governed

Council meets every three months to monitor progress, to review the financial position and make any necessary policy decisions.

Council has four standing subcommittees: 

  • Audit & Risk Committee
  • Finance & Investment Committee
  • Remuneration Committee
  • Special Purposes Committee


Our Trustees

Council is composed of eminent people from varied backgrounds in business, who give their time and expertise freely.


Mr John Smith FCA

John Smith became a PDSA Trustee in 2013 and was appointed Chairman in January 2015. He is also a member of the Remuneration Committee and an ex-officio member of the Finance & Investment Committee. John is a Director of CP Holdings Group, a UK holding company with diverse interests and is Deputy Chairman of its subsidiary, Danubius Hotels Group, Europe’s leading owner and operator of health spa hotels. Earlier in his career he was Regional Managing Partner of Ernst & Young, a member of the Council of the Institute of Chartered Accountants in England & Wales, Chairman of the London Society of Chartered Accountants and President of its Students Society. He is a past Chairman of the Agricultural Training Board and served a secondment from Ernst & Young at the Cabinet Office.


Mr Richard Clowes BSc

Richard Clowes became a PDSA Trustee in 2006 after retiring in 2005 as Group Managing Director, Corporate Development for global manufacturer at GKN. Prior to joining GKN in 1991, Richard held various positions with TI Group plc. He is a chartered engineer and former Member of the Institute of Mechanical Engineers. Richard is a member of the Finance & Investment Committee and Chairman of the Remuneration Committee


Ms Catherine Dixon LLB (Hons) MBA Solicitor

Catherine Dixon became a PDSA Trustee in 2011 and is a member of the Audit & Risk Committee. She is a solicitor and Chief Executive Officer of The Law Society. Previous appointments include Chief Executive of the NHS Litigation Authority, General Counsel & Company Secretary for the NSPCC, Director of Vancouver Coastal Health Authority in Canada and Commercial Director at Bupa Care Services.

Garry England

Professor Gary England BVetMed PhD DVetMed CertVA DVR DVRep DipECAR DipACT FHEA FRCVS

Professor England became a PDSA Trustee in 2014 and is a member of the Audit & Risk Committee. Professor England is Dean of the School of Veterinary Medicine and Science, University of Nottingham. He graduated from the Royal Veterinary College as a veterinary surgeon and worked there for many years before joining the Guide Dogs for the Blind Association and then the University of Nottingham in 2005. He is a Fellow of the Royal College of Veterinary Surgeons and is recognised as a Specialist in Veterinary Reproduction by the Royal College and the European College of Animal Reproduction. Gary holds the Diploma of Veterinary Reproduction (RCVS) and is a Diplomate of the European College of Animal Reproduction and American College of Theriogenologists.


Mr Noel Guilford BA FCA MSI

Noel Guilford became a PDSA Trustee in 2009. He Chairs the Audit & Risk Committee and is a member of the Finance & Investment Committee. He is a chartered accountant with over 30 years’ experience in the profession, the past 25 of which have been in corporate finance and business consultancy. Noel is a fellow of the Institute of Chartered Accountants in England & Wales, a Member of the Securities Institute and a member of the Harvard Business Review Advisory Council. He is a former Regional Chairman of the Institute of Directors in the northwest of England and is the managing partner of Guilford Consulting. Noel was formerly a senior partner at Baker Tilly and a corporate finance partner at Deloitte & Touche Corporate Finance, with whom he spent a large proportion of his time working in the Middle East.


Mr Roger Hills

Roger Hills became a PDSA Trustee in 2004 and is a member of the Finance & Investment Committee. Prior to his retirement in 1999, Roger was Executive Director of Schroder Investment Management Ltd and Chairman of Schroder Personal Investment Management Ltd. He has subsequently been appointed a Trustee of the Schroder Charity Common Investment Funds and is a Trustee of two charities associated with Roald Dahl. He has been a keen PDSA supporter for many years and is dedicated to helping preserve African wildlife.


Ms Laurie Mayers BA MA

Laurie Mayers became a PDSA Trustee in 2010 and Chairs the Finance & Investment Committee and is a member of the Remuneration Committee. Her early career was built with some large financial companies in New York, before transferring to Morgan Stanley’s European division in London where she was Head of Credit for Europe. She then moved to ING Barings and then to NatWest Global Financial Markets where she was Global Head of Counterparty Credit Risk. After its acquisition by RBS, Laurie was appointed Group Head of the bank’s Basel 2 programme. In 2004 Laurie joined Ernst & Young as Partner in the Financial Services Risk Management Practice, before moving to Barclays Bank as COO of its global Internal Audit function. In 2012 Laurie joined Moody’s Investor Services as Associate Managing Director in its European Banking Division following just over two years as Manager of the Capital Management team at the FSA, heading up a specialist unit responsible for evaluation of banks' overall capital requirements and firm-wide stress testing processes.


Mr John Miller BSc MCIPD AFBPsS

John Miller became a PDSA Trustee in 2010 and is a Trustee of the PDSA Retirement Benefits Plan and a member of the Remuneration Committee. John’s initial career in education progressed from teacher training to leading major organisational change projects for FE colleges. He grew his consultancy business and specialised in people-led change programmes for a portfolio of clients across the private and public sectors. In 2001 John was appointed Group Development Director of Brammer plc, an industrial services group. A wide-ranging role, he had responsibility not only for HR, change, people and organisational development, but also marketing, systems, logistics and operations for the company’s emerging markets across Europe. Having retired from corporate life, John now runs his own change consultancy in London.


Mrs Carole Pomfret MA ACA

Carole Pomfret became a PDSA Trustee in 2014 and is a member of the Audit & Risk Committee. After a degree in Physics from Oxford, she qualified as a Chartered Accountant with Peat Marwick Mitchell & Co (now KPMG) before joining Schroders. She initially led the development of accounting systems for the Investment Management company before moving on to manage private client investment portfolios. She left Schroders as an Investment Director of Schroders Private Bank before moving to Rathbones as an Investment Consultant. In addition, Carole has been a trustee and Honorary Secretary for a large choral society and has chaired her local Parish Plan Committee. She is now a secondary school governor with responsibility for finance and through the school she mentors teenagers with an ability and interest in science. She also mentors young entrepreneurs for the Bright Ideas Trust. Carole is a qualified hockey umpire.

Director General

Responsibility for the implementation of policies, the control of approved financial programmes and the day-to-day management of PDSA is delegated by PDSA Council to the Director General, Jan McLoughlin.


Mrs Jan McLoughlin BSc (Hons) MSc CBiol MSB FIoD - PDSA Director General

Jan McLoughlin, a biochemist with an MSc in Microbiology, began her career with Allied Breweries in 1986 as Microbiologist before progressing to Laboratory Manager and then moving into brewing production, passing the Associateship and then the Diploma exams of the Institute of Brewing, becoming the first recipient of the Crisp Malting Award.

Jan left the brewing industry in 1994 and had successive senior management and operational roles with H J Heinz and Northern Foods, before joining PDSA in 2001 as Business Development Director, taking responsibility for leading a number of new business initiatives, primarily within the Veterinary department.

Appointed to the role of Director of Veterinary Services in April 2003, Jan developed the business model of outsourced out-of-hours arrangements, negotiated new contractual terms for veterinary purchasing and delivered the roll-out of preventive services in PDSA Pet Hospitals. Jan was appointed Director General of PDSA in July 2008 and has led the organisation through challenging financial times, whilst achieving the expansion of PDSA’s charitable objects in 2015, allowing us to help more people and their pets through prevention, education and treatment. 


PDSA has enjoyed Royal patronage since 1919. Currently we are very proud to have HRH Princess Alexandra, the Hon. Lady Ogilvy, KG, GCVO as our patron. Her patronage recognises the work we do for pets and their owners in the UK.


HRH Princess Alexandra, the Hon. Lady Ogilvy, KG, GCVO

HRH Princess Alexandra has been PDSA's Patron since 1972, when she assumed the duty following the death of her mother, HRH Princess Marina, Duchess of Kent.

The Princess is Patron or President of numerous organisations, reflecting her wide-ranging interests. She was created a Dame Grand Cross of the Royal Victorian Order in 1960 and made a Lady of the Order of the Garter in 2003. Princess Alexandra married in 1963 and her husband, the Rt. Hon. Sir Angus Ogilvy, died in 2004.

During HRH Princess Alexandra’s long association with PDSA, she has visited many PDSA Pet Hospitals, attended fundraising events, presented medals and awards, and has hosted receptions at St James’s Palace.

Ethical statement

PDSA provides caring, effective and professional veterinary services. We follow the guidelines provided by the Royal College of Veterinary Surgeons and our own ethical code of practice.

For PDSA pet patients PDSA

strives to relieve suffering and preserve a good quality of life. If nothing can be done for an animal, we will put it to sleep gently and with dignity. PDSA benchmarks the standards of in-patient care as set out by the British Small Animal Veterinary Association. Any animal brought to a PDSA Pet Hospital will be assessed by a nurse or vet and given emergency first aid where necessary.

For PDSA clients

PDSA provides a courteous and sympathetic service, providing information on the injury or illness of their pet, the available treatments, likely outcomes and any possible side-effects or complications. Once established in a community, PDSA maintains a service for as long as demand continues. Feedback from clients is valued and PDSA responds promptly to complaints in a fair and open manner.

For PDSA supporters

Donors are PDSA’s lifeblood and their contribution is valued and acknowledged accordingly. PDSA is always conscious of its charitable status and purpose, and uses all its resources prudently.

For PDSA volunteers

Volunteers are vital to the success of PDSA and they make an immense contribution to many aspects of the charity’s activities, especially retail and fundraising. Volunteers are provided with a safe environment and sufficient resources to fulfil their roles.

For PDSA employees

All HR policies have universal application and all employees are treated with fairness and respect. All employees receive a fair level of remuneration and are provided with a safe environment and sufficient resources to fulfil their roles.

For PDSA suppliers and partners

PDSA only works with companies and individuals who are demonstrably reputable and whose activities do not have an adverse impact on the charity’s objects. PDSA does not work with companies or individuals involved in invasive testing on animals for cosmetic and other non-medical purposes. PDSA does not work with companies or individuals involved in any aspect of the fur trade.

For PDSA Communications

PDSA is open and honest in its communications and is sensitive to the needs and expectations of its supporters, volunteers and employees.