Edmonton Green PDSA Pet Clinic FAQs

Why is there a shortage of vets?

There is a shortage of vets across the UK, it is not a problem specific to PDSA or Stoke.  

I already have pets registered at Stoke PDSA Pet hospital. Will you continue to treat them?

Yes, if you already have pets registered at Stoke PDSA Pet Hospital you can continue to access our services as usual.

I have pet/s registered at Stoke PDSA, why can’t I register new or additional pets?

Stoke PDSA Pet Hospital is experiencing severe shortages in veterinary staffing. As a result, we have made the difficult decision to temporarily stop accepting new registrations, in   CW1, CW2, CW3, CW5, CW10, CW11, and CW12 postcodes.

From 6th February 2024 we have also paused registrations for any new or additional pets of current clients, so that we can prioritise treating pets who are already registered with us.

Can I renew my registration for a pet currently registered?

Yes, if you are a fully registered PDSA client or have had an active registration within the last three years (since 5th February 2021) you will be able to re-register. No additional pets can be registered.

When your current registration expires, you will need to apply online using this link www.pdsa.org.uk/upload

If you are unable to use the online service call Stoke PDSA Pet Hospital on 01782 413415 and select the eligibility option. The reception team will then manage your registration and provide you with the next steps to complete your registration. 

Why have you chosen to close to new registrations in my post code area?

We would love to provide veterinary services to everyone that needs us, but sadly sometimes this is not possible. As a registered charity faced with severe shortages in veterinary staffing in the Stoke area, there simply isn’t enough veterinary staff to meet growing demand and to treat pets currently registered with us. We have identified that your post code area has the lowest number of registered pets so hopefully impacts the fewest number of people and pets as possible. This is not a decision we took lightly but wanted to make sure we could continue to treat pets already registered with us, including your current registered pets.

Can I register at another PDSA instead?

Unfortunately, there are no other PDSA Pet Hospitals within a suitable travel distance. You can find a list of vets local to you at findavet.rcvs.org.uk

My pet needs treatment – what do I do if I cannot register with Stoke PDSA?

If you have not had a full, active registration at Stoke PDSA before, or within the last three years (since or on 5th February 2021) you will need to contact an alternative vet practice to arrange care for your pet.

You can find a list of local vets at findavet.rcvs.org.uk

I am eligible for PDSA – will you cover the cost of my pet's treatment at a private vets while I cannot register with you?

Unfortunately, as a charity with limited funds PDSA is unable to cover private vets veterinary fees.   

When will I be able to register new/additional pet(s) at Stoke PDSA?

We will not be registering any new/additional pets for the near future, until our veterinary staffing levels improve.

What services will be available to registered clients?

We will be prioritising emergency, life-saving treatment.  Routine care that can be delivered remotely will be provided over the phone.

No preventive services (such as vaccinations or neutering) will be available.  We recommend you contact an alternative vet if your pet needs preventive care. You can find a list of vets local to you at findavet.rcvs.org.uk

Will I be able to get repeat medications for my pet?

If you are a fully registered PDSA client or have had an active registration within the last three years (since 5th February 2021) you will be able to request your pets’ repeat medication in the usual way, using our online form.

If you are not registered, you will need to contact an alternative vet practice. You can find a list of vets local to you at findavet.rcvs.org.uk

Why are you not able to offer preventive treatment or routine procedures?

We are prioritising the pets that need emergency, life-saving treatment during this difficult period. We will return to normal services as soon as we are able to.

What happens if my pet needs emergency treatment?

If you are a fully registered PDSA client or have had an active registration within the last three years (since 5th February 2021) you will be able to access emergency treatment in the usual way by calling the hospital directly 01782 413415.

If you are not registered, you will need to contact an alternative vet practice. You can find a list of vets local to you at findavet.rcvs.org.uk