In our shops

What safety measures are in place?

The health, safety and wellbeing of our customers, volunteers and staff is of the utmost importance to us. Safety measures in place at our shops include:

  • Our staff and volunteers will continue to wear face coverings inside our shops and we encourage our customers to do so also unless exempt
  • Limiting the number of customers allowed in our shops at any one time
  • Providing hand sanitiser stations at the entrance and till areas
  • Regular cleaning of frequently touched areas
  • A deep clean every day
  • Screens have been installed at tills
  • Asking customers to make contactless payments, wherever possible
  • Changing the layout of shops to allow safe social distancing
  • Directional signage around shops to keep 2 metre social distancing in place
  • We’re providing appropriate PPE for staff and volunteers
  • We've increased our time limits on returns to 28 days


Is my local PDSA shop open?

All of our charity shops are back open and welcoming customers.

Check details for your local shop.


What are your opening times?

Our shops are open from 9am-5pm Monday to Saturday. Some shops will also open on Sundays.

Check details for your local shop.


What is your returns policy?

We have extended our returns policy to 28 days. We are happy to exchange or refund unwanted items purchased as long as they are of satisfactory quality, has the correct receipt and price tag attached. Items returned without a receipt may be exchanged only.

Read more on our returns policy.


How are you protecting customers, volunteers and staff on the shop floor?

The health and wellbeing of everyone who enters our shops is our primary priority. As well as limiting the number of people entering our shops at any one time, we’re also installing screens at tills, hand sanitiser stations at entrances and directional signs to help ensure social distancing, similar to those already found in other shops.


Can I try clothes on?

Some of our changing rooms are still closed due to the size restrictions in individual shops.  But, if you buy something and it’s not right once you get home, we will be happy to refund or exchange for you if you return it within 28 days of purchase along with your receipt.


Do I need to wear a face covering?

Our staff and volunteers will continue to wear face coverings inside our shops and we encourage our customers to do so also unless exempt.


Can I volunteer?

Absolutely! We’re looking for volunteers to join our friendly teams. Find out more about volunteering for PDSA and local vacancies on our volunteering pages.



Can I still donate items?

Yes, please! We’re welcoming donations of clothing and home furnishings at our shops as they re-open.

When donating items, please wash clothes beforehand and wipe down hard surfaces of other items.

With a £3 million drop in our monthly income, every penny counts right now. By registering with us for Gift Aid, we can claim an extra 25 pence for each one pound your donations raise if you’re a UK tax-payer. Please ask our team for more information when you donate your items.

Unfortunately we’re not able to accept furniture donations at this time, as we’re ensuring there is plenty of space in our shops to allow for social distancing for everyone’s safety. ​


What happens with donated items?

All donations of clothing will be steamed cleaned with professional equipment. Homeware and other items will be wiped down or washed before being put on sale.


Can you collect donations from my home?

We’re not currently able to collect donations from supporter’s homes, but donations can still be dropped off at our shops.