Our Cluster Managers lead their own shop team and support and coach a cluster of Shop Managers in a designated area. They use their initiative within the cluster to deliver sales growth and achieve KPIs through the delivery of exceptional customer service and operational excellence.
Our Cluster Managers have a proven track record of delivering KPIs and leadership experience to be able to effectively manage a retail/customer service environment offering exceptional customer service. They also have the ability to interpret financial reports and develop action plans to positively influence performance. Developing individuals and teams through effective leadership to bring our values to life is also essential.