What are PDSA Veterinary Services?
PDSA is the UK’s largest veterinary charity covering England, Scotland, Wales and Northern Ireland:
- 48 PDSA Pet Hospitals and PDSA Pet Clinics – staffed and manned by PDSA.
Please check to see which PDSA service is available for you and your pet in your area using our Eligibility Checker.
What type of treatments do we carry out at our Pet Hospitals?
At PDSA our Pet Hospitals provide a wide range of vet treatments and services, helping hundreds of thousands of pets every year.
We offer everything from major surgery to fix broken bones or treat serious illness, to more routine services such as vaccinations and flea treatments, which help keep our pets healthy and happy. Our vet teams are all fully trained and qualified, and we are extremely proud of the high quality care delivered every day, throughout the UK.
As a charity, we must make the best possible use of our limited funds and reach as many pet owners as possible. So it is simply not possible to offer every procedure that may be available in some more specialist private practices and hospitals. Where such treatment is needed, we would talk to the owner about referring their pet for treatment elsewhere.
How does PDSA fund its veterinary services?
PDSA does not receive any money from the Government or any National Lottery funding. We are entirely funded by public support. To help us continue what we do, we ask all pet owners to make a contribution of whatever they can afford towards their pet’s treatment. We are grateful for all the donations and contributions that we receive.
How do you qualify for PDSA Treatment?
We would love to treat all sick and injured pets, but unfortunately our limited funds mean that we have to set eligibility criteria for our free and reduced cost veterinary services to ensure we help owners most in need. Visit our Eligibility page for further information.
How long will my registration last?
If you are eligible to register for PDSA services, your registration will last 12 months. You can apply to re-register with PDSA when your registration is coming to an end.
Do I need to make an appointment for my pet at PDSA Veterinary Service?
Yes. Please telephone the PDSA Pet Hospital or PDSA Pet Clinic your pet is registered with to arrange an appointment.
If you have never used PDSA’s veterinary services before, then please use Eligibility Checker to find out if you qualify for free or reduced cost services and to locate your nearest service.
If you require any further information please contact one of our team on Freephone 0800 731 2502 (Monday to Friday, between 9am and 5pm).
Can I pay for PDSA Veterinary Services if I'm not eligible?
PDSA provides free and reduced cost veterinary services to the pets of people in need. To access these services pet owners need to meet our eligible criteria which can be found here.
Unfortunately, we do not have capacity to treat pets whose owners are not eligible for our services. If this is the case we recommend you register with a local private veterinary practice
Are there any restrictions to PDSA Veterinary Services?
Yes. Eligible owners can register one pet for our free veterinary services, any additional pets can be registered for our reduced cost service. There is no limit to the number of pets eligible owners can register for our reduced cost service.
PDSA does not feel that charitable funds should be used to support breeding so certain restrictions may apply.
Your local PDSA Pet Hospital or PDSA Pet Clinic will be happy to discuss what services they offer and any restriction in more detail. Please check to see which PDSA service is available in your area using our
Who do I contact for further information on eligibility for PDSA Services?
Please call one of our team on Freephone 0800 731 2502 (Monday to Friday between 9am and 5pm). Or check to see if you qualify for PDSA help with the Eligibility Checker
What documents do I need to bring with me to register at PDSA?
You will need to bring with you proof of your benefits (dated within last 12 months) and photo ID (passport, driving licence, bank card). Although we will always ask for proof of photo ID, if you don’t have any let us know and we can arrange an alternative.
If you require any further information, please contact your local PDSA Pet Hospital or PDSA Pet Clinic.
I'm confused about the recent changes to your veterinary services, where can I find out more information
To find out more about the recent changes PDSA has made to its services please visit our dedicated webpage.
What is your reduced cost veterinary service?
PDSA offers free and reduced cost veterinary services to eligible pet owners.
Our reduced cost service is available to eligible owners living within the catchment area of a PDSA Pet Hospital or Pet Clinic. Owners need to be in receipt of one or more of the following benefits to access the service:
- Child Tax and Working Tax Credits
- Universal Credit (without housing element)
- Pension Credit
- Income Support
- Job Seeker’s Allowance
- Employment and Support Allowance (ESA) (formally incapacity benefit)
- Disability Living Allowance/Personal Independence Payment (PIP)
- State-retired pensioners who are householders in Council Tax bands A-D* are also eligible
There is no limit to the number of pets owners can register for our reduced cost service.
To find out if you’re eligible for PDSA care visit our online eligibility checker.
How do I transfer my pet from my private vet to a PDSA Pet Hospital or Pet Clinic?
Firstly, you need to find out if you’re eligible for PDSA services. You can do this using our online eligibility checker.
If you’re eligible for PDSA treatment simply contact your local Pet Hospital or Clinic to make an appointment. Once you’re registered PDSA will be able to request your pet’s veterinary records from your private vet.
I can't afford private vet treatment - what should I do?
Firstly, you should check to find out if you’re eligible for PDSA services. You can do this using our online eligibility checker. If you’re eligible you’ll be able to register your pet for our free or reduced cost services.
If you’re already registered for PDSA services and are struggling to pay an outstanding bill please speak to the Management team at the Pet Hospital or Pet Clinic who will be happy to talk to you about payment options.
Do you treat the pets of homeless people?
PDSA support the Dog’s Trust Hope Project which helps owners who are homeless or in housing crisis. For more information about the Hope Project visit their website.
Do you rehome pets?
PDSA does not offer a rehoming service, our Pet Hospitals and Pet Clinics do not have the space or facilities to care for stray or abandoned pets.
If you’ve found a stray pet you should contact your local council in the first instance.
If you need to rehome your pet the following charities may be able to help you:
- What are PDSA Veterinary Services?