Client service changes FAQs

Our services

What services are you currently offering?

PDSA offers a mixture of face to face and telephone consultations depending on your pet’s situation.

For emergencies you should always contact our hospitals directly in the first instance. They will be able to redirect you to our non-urgent appointment service if necessary.

For non-urgent appointments you can request an appointment via our online service.

What if I’m unable to use your online services?

Our National Customer Service Centre team are available to suppose clients unable to use our online services.

Call 08007312502 to speak to a member of our Customer Service team, lines are open Monday to Friday 9am – 5pm.