What's covered in your online consult
So, what can an online video consult consist of?
- Full history taking exercise and full visual assessment
- Ability to upload photographs ahead of the consultation for the vet to see
- Send out laboratory tests (e.g urine sample test kit)
- Send out medications (currently this does not include prescription-only medications); such as medicated shampoos, ear cleaners, diet and other products delivered direct to your door
- Provide strong recommendations, diagnoses and clinical advice
- Provide a full treatment plan direct to your device
What won’t be included:
- Send out prescription-only medications
- Perform certain tests; such as blood samples
- Listen to the heart
- Take the temperature
- Hands on clinical examination (eg. feeling the tummy)
Common conditions that can be treated remotely:
- Skin problems
- Ear/eye problems
- Diarrhoea
- Arthritis issues
- Behaviour problems
- Parasites
Common conditions that cannot be treated remotely:
- Severe physical injury
- Severe vomiting problems
- Most heart problems
NB. If you come through a symptom checker and the vet recommends that you need to be seen by a physical vet in practice, then you will be refunded the cost of your consultation.