Are my personal details safe on the database and who can contact me?
You supply all the details to the database company when the microchip is implanted. These usually include your name, address, phone numbers and details of your pet. These are held securely and only passed onto registered premises such as vets, dog wardens and re-homing centres if your pet is lost so that you can be contacted.
What if I move house or change my phone number?
It’s important to keep your details up to date. If you move house or change your phone number you’ll need to contact the database company and let them know your new details.
You may have to pay to update your details.
Your pet’s microchip number and contact details for the database company will be on the original paperwork you were given when you had them microchipped. If you’ve lost this, take your pet into any vets and they can scan the chip and let you know your microchip number.
The contact phone numbers for the main UK database companies are:
- Anibase: 01904 487600
- PetIdentity: UK 01744 733229
- PetLog: 0844 4633999
- Pet Protect: 0800 0778558
- Pettrac: 0800 6529977
- Smarttrac: 0844 5420999
What should I do if I re-home or sell my pet?
You don’t need to replace or remove a microchip - it will last for your pet’s lifetime. To update ownership details, contact the database company to tell them you have re-homed your pet. Give the new owners the microchip number they can contact the database company and get their details registered.
What should I do if my pet is lost or stolen?
Phone the database company your pet’s microchip is registered with to let them know as soon as possible. They will flag your pet’s details so that if they are scanned by a vet or re-homing centre you’ll be contacted straight away.
Can a microchip break?
Microchips are tough and hardwearing, and should last for your pet's life. They can sometimes move a small distance away from where they are implanted. This won’t hurt your pet and is completely normal. The chip will still be picked up by a scanner, as all around the neck, head, shoulders and back are scanned. It’s really unlikely that the chip will break or become faulty. If you are worried, book an appointment with your vet and they can check the microchip for you.
In very rare cases, a microchip may fail. Usually, the chip manufacturer will provide a replacement chip free of charge and your vet can simply place a new chip.