Request a call back

If you’re worried about your pet, please follow the steps below to get help:

  • CHECK our Pet Health Hub for more information about your pet's health.
  • For URGENT or LIFE THREATENING EMERGENCIES please call your local Pet Hospital
  • For any other appointments complete the form below and someone will call you back within 3-5 working days.

 

Charges for phone/video appointments

Pets registered for free treatment with PDSA can access this service at no cost.

Pets registered for our low cost service* will be charged £20 for an online consultation. Following your appointment, we’ll call you to take a payment over the phone.

Opening hours: Monday to Friday, 9am-5pm

Please note that this service is only available during normal working hours, and is not available on Bank Holidays or weekends. If you think your pet needs urgent, emergency treatment, or it is out of hours, then please contact your local PDSA Pet Hospital directly on the usual number. Find PDSA contact details here.

If you have recently registered with PDSA, please be aware that it takes 24 hours for your details to show.

If you’re not a PDSA client then we’d advise you to contact your nearest vet practice as soon as possible. Find a local vet.

Support for British Sign Language users

We don’t believe there should be any barriers to you using our service. That’s why we’ve partnered with SignLive, an Online Interpreting Service, to support our clients who use BSL. Get started with SignLive.

Your details

Please provide an email address and telephone number otherwise we may not be able to contact you about your pet

Please ensure the number you enter accepts withheld or private numbers so our team are able to contact you

Protecting your personal information

By providing your personal details you are consenting to PDSA contacting you by email, telephone, or text message for the purpose of answering your enquiry, and providing emergency veterinary advice. We may respond to your enquiry via these channels, or where appropriate, we may ask to contact you by video link or other chat service. Your personal details will be held securely for a short period of time while we handle your enquiry, after which time they will be deleted.

* Pet owners in receipt of Universal Credit with either the Housing Benefit OR Council Tax element can register one pet for free treatment, and additional pets for our low cost services. Pet owners in receipt of a wide range of other benefits can register for our low cost services, which offer great value for money. These services are available through our Pet Hospitals, and owners must be within the postcode catchment area of their local PDSA.