PDSA Terms & Conditions

Terms & Conditions

This site is provided by PDSA, your using this site constitutes acceptance in full of the following Terms and Conditions from your very first visit. PDSA reserves the right to change these Terms and Conditions at any time by posting changes online. If you continue to use this site after notice of changes are posted, this will be deemed as your acceptance of these. The site is largely not concerned with providing specific veterinary advice. Where veterinary information concerning pets' conditions, symptoms and medications is given this should not be used for diagnosing or treating a veterinary problem and is in no way a substitute for taking your pet to see the vet. If you believe your pet may be sick or injured you should consult your own vet. To find out if you are eligible for support from PDSA please contact us on 0800 731 2502.

If you copy content from the site, you may only do so for your own personal use and provided that you fully acknowledge that PDSA is the source of the material. Commercial use is not permitted unless you have gained written authorisation from PDSA.

PDSA does not endorse any other organisations, products, websites or services mentioned in this site unless otherwise stated on the relevant pages. We shall not be liable for the accuracy, quality or completeness of any information or advice provided by these organisations. If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material, then the latter shall prevail. You agree to use this site only for lawful purposes, and not to infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party. You are granted access to these pages conditional upon your agreement to indemnify PDSA and not to hold it liable in any way for the results of any action you may take based on the material contained herein. PDSA does not guarantee that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials. Every effort has been made to obtain consent from the people whose photographs are reproduced on this website. If you or anyone you know has their photograph on our site without their permission, please contact us and we will remove the photograph if requested.

The information contained in this website is applicable in the UK. Other countries may have different regulations. If accessing this website from outside the UK, you are advised to check locally for information specific to your own country. Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales. If you have any concerns regarding your pet's health you should see your vet immediately.

Charity number and headquarters address

Head Office,
Whitechapel Way,
Shropshire TF2 9PQ

Tel: 01952 290999
Fax: 01952 291035

Registered Charity No. 208217.

Founded in 1917
Patron: HRH Princess Alexandra, the Hon. Lady Ogilvy GCVO


This site uses a secure server that implements secure sockets layer technology to protect your credit card information. PDSA cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility. However, in the event of fraudulent or unauthorised use of your credit card by someone else to purchase goods from us on our server, PDSA will refund you for any money received by us as a result but only if you have notified your credit card issuer and us as soon as you become aware of the unauthorised use of your card.

Data Protection F.A.Q

Why does PDSA ask for my date of birth?

Occasionally we need birth dates to validate certain legal requirements such as sending lottery tickets (where the minimum age is 16 years) or where supporters are signing up online to children’s clubs such as Pet Protectors.

However, age is an important variable in selecting the most appropriate communication for you to receive, saving un-necessary fundraising costs. We may ask supporters to provide date of birth information voluntarily to help improve the efficiency of our marketing communications. Where you don’t want to provide full date of birth you can still help by provided just year of birth.

Why does PDSA ask for my telephone number?

In many situations it is very convenient for our supporters to talk to us on the telephone. We ask for your telephone number so we can deal with your specific requests for information or to handle administration issues promptly. If you enter your telephone number on this web site, or on any direct marketing material, we will assume that you are happy to receive a telephone call about any enquiries or administration issues.

There are also times when we would like to use the telephone talk to you about other fundraising opportunities or even to tell you about discounts and product offers we may have negotiated. We must ask for your express consent to use your telephone number in this way. If you give us permission then we can call you with marketing communications without reference to the telephone preference service.

How do I stop receiving marketing communications from PDSA?

The Data Protection Act 2018 gives you the right to stop any marketing communications that you no longer wish to receive. You can choose stop all marketing communications from PDSA, or you can select the types fundraising communications you are interested in receiving. If you wish to amend, or stop further marketing communications from PDSA then simply write to PDSA, Whitechapel Way Telford, TF2 9PQ, or call our Supporter Care team during normal business hours on 0800 0199 166 explaining your contact preferences 

Page last updated: 19th March 2019