Our Services

We have announced some changes to our services. Details are outlined below, along with some helpful Q&As.

What’s changing?

In our Pet Hospitals we have changed the number of pets our clients can register for free treatment, from three pets to one. (For existing clients we announced these changes on 31 July and they came into effect on 30 October. For new clients these changes started from 31 July 2017)

For clients affected by these changes, any pets needing lifelong care will continue to be supported.


Why are we making changes?

For 100 years, we have been providing veterinary services to people struggling financially to care for their pets. To date, we have provided more than 100 million treatments to over 20 million pets. As a charity, we receive no Government funding and are entirely dependent on charitable donations and the generosity and support from the public.

The whole charity sector is facing a challenging fundraising and operational environment. The economic depression of 2008 had a massive impact on us all and its effects are still being felt. When people struggle economically, we are the safety net that ensures their pets are cared for. The demand on our services since 2008 has soared by around 50%. We were faced with a stark choice: cut the services we were providing to sick pets, or use our charity reserves to meet the new demand. We decided to divert our funds, to help those most in need. It was the right thing to do given the situation we faced at the time.

A dog gets a check up from a PDSA vet

Nearly a decade on, we have reviewed our operations to identify the most efficient way to achieve our charitable aims of preventing illness, educating pet owners and treating sick animals. As a result we believe the time is now right to make changes to our charitable services; changes which ensure we can help more pets and more owners, long into the future.

We will focus our funds where we can have the greatest impact, which is through our Pet Hospitals. We will be providing free care through our Pet Hospital network for one pet per eligible household, reduced from the current three. Clients with more than one pet will still be able to access PDSA care for their pets through our reduced-cost charitable service.

Furthermore, the current service we provide through our Pet Treatment Fund will be withdrawn.

We will continue to provide ongoing support for ALL pets currently registered with us with long-term health conditions and will be as supportive as possible to those clients impacted by the changes.

These are important steps for the charity and are not decisions taken lightly. We are continuously reviewing our services to secure our long-term future and ensure we can help those most in need for the next 100 years. Taking a funding-led approach to our activity is key and, in doing so, when funds allow, we also want to have the ability to deliver projects and campaigns that tackle specific pet wellbeing issues, whether regional or national.

We have a responsibility to be a sustainable organisation with sufficient reserves to protect us in the long-term and enable us to react again to future societal spikes in demand, as well as wider economic impacts. We have a duty to adapt the way we deliver our services for maximum impact; treatment remains a critical part of our work, but we know that prevention and education also achieve massive benefits to pet wellbeing so these elements are a significant focus for us as we move forwards.

As a charity, we are funded entirely by public support. It costs £60 million to run our services every year. We rely on the generosity of our supporters to help keep every single one of our 48 Pet Hospitals running.

Pet Hospital Clients

If you are a Pet Hospital client click here for more information and Q&As.