We have announced some changes to our services. Details are outlined below, along with some helpful Q&As.
In our Pet Hospitals we have changed the number of pets our clients can register for free treatment, from three pets to one. (For existing clients we announced these changes on 31 July and they came into effect on 30 October. For new clients these changes started from 31 July 2017)
For clients affected by these changes, any pets needing lifelong care will continue to be supported.
Why are we making changes?
For 100 years, we have been providing veterinary services to people struggling financially to care for their pets. To date, we have provided more than 100 million treatments to over 20 million pets. As a charity, we receive no Government funding and are entirely dependent on charitable donations and the generosity and support from the public.
The whole charity sector is facing a challenging fundraising and operational environment. The economic depression of 2008 had a massive impact on us all and its effects are still being felt. When people struggle economically, we are the safety net that ensures their pets are cared for. The demand on our services since 2008 has soared by around 50%. We were faced with a stark choice: cut the services we were providing to sick pets, or use our charity reserves to meet the new demand. We decided to divert our funds, to help those most in need. It was the right thing to do given the situation we faced at the time.