We're making some changes to our services

Updated: May 2021

As lockdown restrictions begin to lift across the UK, we will slowly be returning to a more 'normal' way of working in our Pet Hospitals. 

The number of staff and clients we can have within our hospitals is still limited to keep everyone safe, so for the foreseeable future we will continue to prioritise face to face appointments for the most poorly pets. 

For non-urgent cases our vets and nurses will continue to provide remote consultations, and we have been making changes to improve this service. We are hoping to reintroduce neutering, vaccinations, microchipping and flea and worming treatments later in the year. Pet Hospitals will updated registered clients directly when these services are available again. 

Don’t worry, if you don’t have an emergency you can still get help, even if you can’t visit one of our hospitals. There’s more on this below. We know that sometimes it’s difficult to judge what is an emergency – you love your pet, and it's difficult to see them distressed or in pain. Below is some guidance for you from our vets.


Building temporarily closed

There are currently no Pet Hospitals temporarily closed.


An emergency is when there is something wrong with your pet that is life-threatening.

For example, some signs of a life-threatening emergency are:

  • Being unconscious
  • Constant fits
  • Severe breathing difficulties
  • Broken bones
  • Severe bleeding
  • Poisoning
  • Extensive burns
  • A severe allergic reaction
  • Serious accidents such as being hit by a car or having a fall
  • Not being able to wee
  • Continuous diarrhoea and being sick.

Please note these are just some examples, this is not a full list!

What to do: In case of an emergency, phone our hospitals directly. We will assess your pet’s needs and book you a hospital appointment if needed. If you do need an emergency appointment, you can find out all about what you need to do when visiting our pet hospitals.

Non-emergency treatment

There are times when there is something wrong with your pet, but it is not life-threatening.

For example, if your pet has non life-threatening signs such as:

  • Problems with their teeth
  • A change in their behaviour, appetite or toileting
  • Issues with their skin
  • Minor injuries like bumps, lumps or bruises
  • Prescription flea and worming treatments

These are just some examples, not a full list.

What to do: If it is not an emergency, you can request a call-back.

Most of our appointments are now on the phone, with a vet or a nurse, who will be able to treat your pet. Simply request an appointment for a call-back through our website, and we’ll get back to you.

Preventative care

You may want to keep your pet healthy and protect them against future problems with preventive treatments

Some examples of preventive treatments include:

  • Spaying and castrating (neutering)
  • Microchipping
  • Vaccinations and boosters (jabs/needles/jags)

Even though we’re not able to provide these types of services, we’d still recommend that you get these done at a local vet.

If you are not able to visit a private vet for these treatments, our website has expert advice on how to keep your pet from getting pregnant or reducing the risk of catching preventable diseases.

Shop online for discounted flea and worming treatments

We are currently offering our clients a 25% discount when purchasing FleaScreen and WormScreen products. Just use the code CLIENT25% on the checkout screen.*

*Offer is available for PDSA clients only, and is one use per customer. The offer is valid on FleaScreen and WormScreen products only and subject to availability. This discount cannot be used in conjunction with any other offer or discount. No end date is specified, and PDSA withholds the right to withdraw this discount offer at any time.

Frequently asked questions

Still have questions about the changes in our service? Read our FAQs for more information.