Frequently Asked Questions

Is there a minimum age limit?

The course has been designed for adult learners but is also suitable for sensible learners of secondary school age. Please bear in mind that all children under the age of 18 must be accompanied by an adult.

Which pet species are covered in the course?

The course focuses on the current 3 most popular pets owned in the UK – cats, dogs and rabbits.

Will there be live animals to practice on?

Practicing some of the emergency techniques that we will show you on a real live animal could cause serious harm and should never be attempted on a healthy animal.  Instead we use a mixture of soft dummy pets and a specially designed CPR dog on which you can practice safely. 

Can I bring my pet to the course?

There will be no facilities for pets at our events – please do not leave a pet in a vehicle during the training.

Who can attend?

If you own, look after or work with pets this course is ideal for you. As we have a limited number of places available in 2019, we are offering these on a first come first served basis.

If you would like to register your interest for future workshops, please contact us using this form.

How long is the workshop?

As the course is split into subjects the course length can vary depending on location and requirements. The full course lasts approx. 4-6 hours. Regular comfort breaks are provided throughout.

What should I wear?

Parts of the course you’ll will be seated for, while others you’ll be practicing different techniques, some of which may be floor based, comfortable clothing is recommended (jeans/trousers)

Is there a cost?

Due to the increase in demand for our Pet First Aid courses we have had to introduce a small administration / booking fee of £5.00 per person* (non-refundable & non- transferable)

*Payment is taken via PayPal at the time of booking – please have your card details or Paypal account details ready.

What if I need to cancel my place – will I get my £5.00 booking fee back?

The booking fee helps us to cover some of the cost involved in the management of your booking- administration, and certificate production on completion of the course – therefore we are unable to refunds.

What if I cannot make the course?  Can I transfer to another course date?

If you are unable to make the course for any reason you can book onto another course, however you will need to pay your £5.00 booking fee again as we are unable transfer the fee.

Is lunch provided?

We ask you to bring your own lunch and refreshments on the day as facilities may not always be available.

Do you provide handouts for attendees to take away?

We recommend you bring your own paper & pen to take notes.

Who will be facilitating the day?

Your workshop will be facilitated one of our team of Community & Education vet nurses.

Where are the workshops located?

We are running workshops at a variety of locations nationwide; some will be run from dedicated training rooms located near to a PDSA Pet Hospital, Full details will be provided in your booking confirmation.

There isn’t a workshop being held near me, are you planning on scheduling more in other locations?

Yes, please register your interest and preferred areas by e-mailing us.

Once we have details of newly scheduled workshops and locations, we will be in touch.

Will I need to complete any pre work or reading before attending?

There is no compulsory pre work or reading beforehand.

Who else will be attending the course?

Our workshops have a maximum number of delegates, depending on the venue this is between 10 and 25 people. This ensures group sizes are not too big and people are comfortably able to contribute throughout and fully benefit from the practical elements of the course.

What happens after I submit the online booking form?

You will receive an email confirmation with further details on your venue, times etc.

Do you cater for people with special requirements?

We would like to support you as much as possible with any special requirement you may have. Please complete this form and one of our team will contact you to discuss your requirements.

I am unable to make the workshop I have booked due to unforeseen circumstances, will I be able to reschedule?

Providing we have availability on your preferred alternative date, we will transfer your place.

We ask that all attendees who wish to cancel provide us with as much notice as possible due to high demand. We can then offer the place to someone else, ensuring that we make the best use of our charitable resources as possible. If you wish to cancel, please contact us with your name, date and venue.

I would like to give some feedback on how the workshop can be improved, is there anyone I can speak to?

We always welcome feedback on how we can improve our services and you will be asked to complete a feedback questionnaire at the end of your workshop. If there is anything post attending you would like to tell us, please get in touch via this form.