Returns Policy

We are happy to exchange or refund unwanted items within 14 days of purchase as long as it has the correct receipt and price tag attached. Items returned without a receipt may be exchanged only.

Where an item is found to be of unsatisfactory quality, or not fit for purpose, we will refund or exchange up to 6 months from the purchase date.

This does not affect your consumer rights.

To make an enquiry about a return, email retail.support.desk@pdsa.org.uk.

For our PDSA Pet Store returns policy, click here.