This page provides information for PDSA Clients about accessing veterinary care during the current crisis. If you're not registered with PDSA, check your eligibility and find out how to register on our online eligibility checker.

Latest updates for PDSA Clients

Although our services are being impacted by Coronavirus, we’re still here to help as much as possible. But we need your help too; please only call if it’s really necessary.  On this page you’ll find lots of online ways we can help you, as well as useful information if you do need to speak to us.

What to do if you're worried about your pet

Please don’t attend our Pet Hospitals without an appointment – we’re only able to see emergency cases at present.

If you need advice from our vets and nurses, please follow the steps below:

  • CHECK our Pet Health Hub for information about your pet’s health.
  • IF you’re unsure whether your pet needs to be seen by a vet, complete our callback request form and we’ll be in touch shortly.
  • ONLY call our Pet Hospitals if it’s urgent and your pet needs to be seen by a vet or nurse – we have fewer staff than usual able to answer calls.

Speaking to a vet or vet nurse:

Request a callback

If you want help to decide if your pet needs to see a vet please fill in our advice call back form.

Speak to our team

PDSA Pet Health Hub

Read expert advice from our vets about your pet's symptoms, conditions and medications.

Our advice

Visiting our Pet Hospitals

If you're asked to come to the Pet Hospital, things will be a little different – find out what to expect.

I have an appointment

Our Pet Hospitals:

Your local hospital

Check the status of your local Pet Hospital here.

Service checker

Medications and repeat prescriptions

We’re delivering as many urgent medications for your pets as possible, including repeat prescriptions. 

Ordering medication

Contribute towards your pet's treatment

We've seen a huge drop in donations and fundraising due to coronavirus. If you can contribute to your pet's treatment, it will help us keep our hospitals open.

Contribute to PDSA

Advice for caring for your pet during the pandemic:


We've answered some of the most common questions we're asked about caring for your pet at this time.

Your questions answered

First Aid

The lifesaving steps to take if your pet is injured or unwell.

First Aid for your pet

Coronavirus Advice

Useful guide and advice from our vets and nurses about looking after your pet and what to do if you're self-isolating.

Read our vets' advice

10% Shopping Discount

To help our clients, we're offering you a 10% discount* off all products in our online shop. Just use the code CLIENT10 at checkout

* Offer is available for PDSA clients only and is one use per customer. The offer is valid on products in PDSA’s online pet store only and is subject to availability. There is no minimum spend. This discount cannot be used in conjunction with any other offer or discount. The discount will end on 30 June 2020.