Latest updates for PDSA Clients

23 July: A small number of our Pet Hospitals have started to trial safe ways of allowing limited numbers of visitors into our buildings. Everyone's safety and welfare continues to be our top priority, and once we are happy with our new ways of working we will gradually roll them out to all of our sites.

We're also finalising ways to widen the types of treatment we're able to safely offer. Thanks for your continued patience while we've been working through these challenges. We hope to have all our Pet hospitals operating under these new guidelines by the end of September.

What to do if you're worried about your pet

Our Pet Hospitals are prioritising emergency and urgent treatments at the moment, and providing as many services through remote appointments as possible. We are doing our best to provide other more routine care, however this is dependent on capacity and may vary week to week.

If you’re worried about your pet please follow the steps below:

  • Check our Pet Health Hub for information about your pet’s health
  • In a life-threatening emergency, please call your local Pet Hospital directly
  • For any other issues, please use our call back request form and someone will call you back within 3-5 days
  • Check the level of service available at your nearest PDSA
  • It’s now a requirement to wear face coverings in all vet practices in England and Scotland. Please bring a suitable face covering with you if you have an appointment at one of our Pet Hospitals.
  • For other help or advice check the links below.

Speaking to a vet or vet nurse:

Request a callback

To help assess if your pet needs to see a vet please fill in our call back form.

Speak to our team

PDSA Pet Health Hub

Read expert advice from our vets about your pet's symptoms, conditions and medications.

Our vets' advice

Visiting our Pet Hospitals

If you do have an appointment confirmed at a Pet Hospital, we have put measures in place to keep everyone safe.

Find out what to expect

Our Pet Hospitals:

Your local hospital

As things change in the coming months, you can check what services your local Pet Hospital is able to offer here.

Service checker

Medications and repeat prescriptions

We’re delivering as many urgent medications for your pets as possible, including repeat prescriptions. 

Ordering medication

Contribute towards your pet's treatment

We've seen a huge drop in donations and fundraising due to coronavirus. If you can contribute to your pet's treatment, it will help us keep our hospitals open.

Contribute to PDSA

Advice for caring for your pet during the pandemic:


We've answered some of the most common questions you're asking about caring for your pet during this time.

Your questions answered

First Aid

The lifesaving steps to take if your pet is injured or unwell.

First Aid for your pet

Coronavirus Advice

Useful guide and advice from our vets and nurses about looking after your pet and what to do if you're self-isolating.

Read our vets' advice

Not a PDSA client?

If you're not registered as a PDSA client but are worried about vet bills and caring for your pet, check if you're eligible for our service and find out how to register