Updated: January 2021 

Following the Government’s lockdown announcement on 4 January 2021 we have updated our website with details of the veterinary services we are currently able to provide.

Covid-19 safety measures, like social distancing, mean we can’t operate our Pet Hospitals at full capacity. So, we only have a limited number of appointments available for people to visit our Pet Hospitals each day.

We’ve had to make the difficult decision to reduce the range of services we offer, so that our vets can use these appointments to treat life-threatening emergencies. As a result, we are not providing preventive treatments such as neutering, vaccinations, microchipping, flea and worming treatments, and routine clinics.

All non-urgent appointments will be done remotely over the telephone. Pet medications can be provided by post or collected at our hospitals. If you attend a Pet Hospital for an emergency appointment you must wear a face covering.

We will contact registered clients directly if there are any changes to local services.

What to do if you're worried about your pet

Our Pet Hospitals are prioritising emergency and urgent treatments at the moment, and providing as many services through remote appointments as possible. We are doing our best to provide other more routine care, however this is dependent on capacity and may vary week to week.

If you’re worried about your pet please follow the steps below:

  • Check our Pet Health Hub for information about your pet’s health
  • In a life-threatening emergency, please call your local Pet Hospital directly
  • For any other issues, please use our call back request form and someone will call you back
  • If you are asked to attend a Pet Hospital for an emergency appointment, you must wear a face covering. If you are exempt or unable to wear a face covering our staff will ask you to wait outside while your pet receives veterinary care, to help protect our staff, you and other pet owners.
  • For other help or advice check the links below.

Our Services

Speaking to a vet or vet nurse:

Request a callback

To help assess if your pet needs to see a vet please fill in our call back form.

Speak to our team

PDSA Pet Health Hub

Read expert advice from our vets about your pet's symptoms, conditions and medications.

Our vets' advice

Visiting our Pet Hospitals

If you do have an appointment confirmed at a Pet Hospital, we have put measures in place to keep everyone safe.

Find out what to expect

Our Pet Hospitals:

Your local hospital

As things change in the coming months, you can check what services your local Pet Hospital is able to offer here.

Service checker

Medications and repeat prescriptions

We’re delivering as many urgent medications for your pets as possible, including repeat prescriptions. 

Ordering medication

Contribute towards your pet's treatment

We've seen a huge drop in donations and fundraising due to coronavirus. If you can contribute to your pet's treatment, it will help us keep our hospitals open.

Contribute to PDSA

Advice for caring for your pet during the pandemic:


We've answered some of the most common questions you're asking about caring for your pet during this time.

Your questions answered

First Aid

The lifesaving steps to take if your pet is injured or unwell.

First Aid for your pet

Coronavirus Advice

Useful guide and advice from our vets and nurses about looking after your pet and what to do if you're self-isolating.

Read our vets' advice

Not a PDSA client?

If you're not registered as a PDSA client but are worried about vet bills and caring for your pet, find out more about our services and how to register.