Updated: July 2021 

As lockdown restrictions lift across the UK, we will slowly be returning to a more 'normal' way of working in our Pet Hospitals.

The number of staff and clients we can have within our hospitals is still limited to keep everyone safe, so for the foreseeable future we will continue to prioritise face to face appointments for the most poorly pets. We are asking owners to continue to wear a face covering while inside our hospitals, if you are able to, to help keep everyone safe.

In certain cases our vets and nurses will continue to provide remote consultations, and we have been making changes to improve this service. 

We are currently unable to offer all preventive treatments, such as neutering, vaccinations and microchipping, at every PDSA Pet Hospital. Pet Hospitals will update registered clients directly when these services are available again.

PDSA Director of Veterinary Services Richard Hooker has a video update about the services currently available through our Pet Hospitals:

What to do if you're worried about your pet

Our Pet Hospitals are prioritising emergency and urgent treatments at the moment, and providing as many services through remote appointments as possible. We are doing our best to provide other more routine care, however this is dependent on capacity and may vary week to week.

If you’re worried about your pet please follow the steps below:

  • Check our Pet Health Hub for information about your pet’s health
  • In a life-threatening emergency, please call your local Pet Hospital directly
  • For any other issues, please use our appointment request form and someone will call you back
  • If you are asked to attend a Pet Hospital for an emergency appointment, please continue to wear a face covering if you are able to.
  • For other help or advice check the links below.

Speaking to a vet or vet nurse:

Appointment request form

To help assess if your pet needs to see a vet please fill in our appointment request form.

Speak to our team

PDSA Pet Health Hub

Read expert advice from our vets about your pet's symptoms, conditions and medications.

Our vets' advice

Visiting our Pet Hospitals

If you do have an appointment confirmed at a Pet Hospital, we have put measures in place to keep everyone safe.

Find out what to expect

Our Pet Hospitals:

Your local hospital

As things change in the coming months, you can check what services your local Pet Hospital is able to offer here.

Service checker

Medications and repeat prescriptions

We’re delivering as many urgent medications for your pets as possible, including repeat prescriptions. 

Ordering medication

Contribute towards your pet's treatment

We've seen a huge drop in donations and fundraising due to coronavirus. If you can contribute to your pet's treatment, it will help us keep our hospitals open.

Contribute to PDSA

Advice for caring for your pet during the pandemic:


We've answered some of the most common questions you're asking about caring for your pet during this time.

Your questions answered

First Aid

The lifesaving steps to take if your pet is injured or unwell.

First Aid for your pet

Coronavirus Advice

Useful guide and advice from our vets and nurses about looking after your pet and what to do if you're self-isolating.

Read our vets' advice

Not a PDSA client?

If you're not registered as a PDSA client but are worried about vet bills and caring for your pet, find out more about our services and how to register.