Coronavirus: Your PDSA Veterinary Service

Due to the Coronavirus crisis, we have had to make changes to the services that we provide. Depending on capacity and changing local rules, each of our Pet Hospitals will be operating at one of three levels:

Emergency service

Due to the safety restrictions still currently in place, we're only able to see life-threatening emergency cases at our Pet Hospitals right now. We're still providing phone consultations for as many urgent cases as possible, and posting out essential prescriptions.

You may still be asked to wait outside or in your car in order to keep the numbers inside our building to a minimum. We also have extra procedures in places, and will ask everyone to maintain social distancing of two metres.

We're not able to offer routine vaccinations or neutering. If your pet is waiting for these treatments, here's our advice on how to keep them safe in the meantime.

We're working on ways to safely widen the range of services available in the coming months, but due to the normally very busy nature of our Pet hospitals, we face additional challenges compared to smaller veterinary practices.

By 'life-threatening emergency' we mean cases where not treating the pet immediately, or within one or two days, could be fatal.

Essential service

Due to the safety restrictions still currently in place, we're only able to provide emergency and urgent care at our Pet Hospitals right now. As we still have limited staff on site you may have to wait up to four weeks if it's not a life-threatening emergency. We're still providing as many phone consultations as possible for urgent cases.

You may still be asked to wait outside or in your car before your appointment, in order to keep the numbers inside our building to a minimum. We also have extra procedures in place, and will ask everyone to maintain social distancing of two metres.

By 'urgent cases' we mean situations where delaying the treatment by up to a month could result in significant deterioration to the pet's condition, or develop into a life-threatening situation.

Full service

We’re able to provide most services, including routine vaccinations and neutering. However, we’re continuing to provide as many phone appointments as possible, to keep visitors to our Pet Hospitals to a minimum.

There may still be delays in getting some appointments, as we work to catch up with the backlog of treatments that have been delayed due to the lockdown. Please be patient with our teams – they’re doing everything they can to treat as many pets as possible.

We’re asking all visitors to continue to maintain social distancing of two metres at our Pet Hospitals, and we may still ask people to wait outside or in their cars before their appointment, depending on how busy we are.

Not a PDSA client?

If you're not registered as a PDSA client but are worried about vet bills and caring for your pet, find out more about our services and how to register.